Customer Service Leader - Front End & Service Desk

Hannaford; Burrage Corner (MA); On-site; USD 24,000 - 36,000; Full time

Job summary

Hannaford Supermarkets in Athol, MA is seeking a Store Associate to support front-end and service desk operations. You will follow company policies, assist customers, and perform cashier and service desk duties while learning multiple tasks and maintaining a neat appearance.

Responsibilities include upholding safety standards, safeguarding assets, and following health regulations; the role emphasizes cash handling and customer service. Hourly pay ranges from $17.60 to $26.20.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions (18 years of age).
• Ability to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of cashier and service desk/kiosk.

Responsibilities

• Observe and follow all company policies and procedures.
• Maintain neat personal appearance per policy.
• Assign activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets
• Assist in special projects and perform other functions as assigned by supervision.
• Support and comply with all company safety standards. Report needed repairs or maintenance.
• Monitor security and report to manager or security any abnormal behavior.
• Secure front-end change drawer when unattended; protect assets.
• Maintain sanitation standards per store policy and health regulations.
• Frequently perform cashier and/or bagging functions
• Frequently perform service desk/kiosk duties and, if trained, bookkeeper functions
• Perform all other duties as assigned.

Skills

Effective communication

Customer service

Age eligibility

Multitask learning

Cashier/service desk

Job description

Hannaford Supermarkets in Athol, MA is seeking a Store Associate to support front-end and service desk operations. You will follow company policies, assist customers, and perform cashier and service desk duties while learning multiple tasks and maintaining a neat appearance.

Responsibilities include upholding safety standards, safeguarding assets, and following health regulations; the role emphasizes cash handling and customer service. Hourly pay ranges from $17.60 to $26.20.