Customer Service Lead - Part-Time

Burlington Stores, Inc.; New York (NY); On-site; USD 20,457 - 29,136; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Paid sick time

Job summary

A retail company in New York is seeking a part-time Customer Service Lead to oversee day-to-day customer service operations. The ideal candidate will possess strong leadership skills and a friendly demeanor, guiding associates to ensure a customer-first focus. Responsibilities include modeling company values, improving customer service standards, and maintaining an orderly front end area. Benefits include flexible hours, competitive pay, and eligibility for medical coverage and paid time off after one year of service.

Qualifications

• Must be able to work a flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing 40 lbs. or more.
• Capability to stand and walk for extended periods.

Responsibilities

• Lead day-to-day customer service initiatives.
• Inspire and motivate associates to provide exceptional service.
• Maintain a neat and orderly front end area.

Skills

Leadership skills

Customer service

Problem-solving

Friendly demeanor

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast‑paced environment, join Our Burlington team as a Customer Service Lead!

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day‑to‑day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer‑first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Location

01615 – Elmhurst

Address

92‑59 59th Avenue, 11373

Pay

Base Pay: $18 per hour

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.