Customer Service Lead - Part-Time

Burlington Stores, Inc.; Daly City (CA); On-site; USD 21,025 - 29,945; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Training and development opportunities

Job summary

Burlington Stores, Inc. in Daly City is seeking a Customer Service Lead to join their team. In this part-time position, you will lead day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional service. The role requires strong leadership skills, flexibility to work varied hours, and the ability to lift heavy boxes. Enjoy a competitive wage of $18.5 per hour along with benefits such as medical coverage and paid time off. Join our diverse workforce and grow with Burlington.

Qualifications

• Must be able to lift and move boxes weighing 40 lbs. or more.
• Ability to stand and walk for extended periods of time.
• Available for early mornings, nights, weekends, and holidays.

Responsibilities

• Lead day-to-day customer service initiatives.
• Inspire associates to provide exceptional customer service.
• Ensure a customer-first focus is a top priority.
• Maintain neat and orderly front end area.

Skills

Leadership skills

Customer service orientation

Problem-solving

Flexibility

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast‑paced environment, join Our Burlington team as a Customer Service Lead!

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day‑to‑day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer‑first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We provide a variety of training and development opportunities so our associates can grow with us.

Equal Opportunity

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Compensation

Base Pay: $18.5 per hour

Location

01571 - Daly City
149 Serramonte Center
94015

Posting Information

Posting Number: P1-1240996-4
Position Type: Regular Part‑Time
Career Site Category: Store Associate
Position Category: Retail Store