Customer Service Lead - Part-Time

Burlington Stores; New York (NY); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Associate discount

Health benefits

401(k) plan

Paid time off

Job summary

Burlington Stores in Brooklyn is seeking a Part-Time Customer Service Lead to manage day-to-day service operations under the guidance of the store leadership. You will inspire associates to deliver friendly, professional service and ensure a fast, smooth checkout experience.

As a leader, you will model Burlington values, handle scheduling, and help resolve customer questions with a proactive approach. The role requires flexibility to work early mornings, nights, weekends and holidays.

Qualifications

• Flexible schedule including early mornings, nights, weekends and holidays.
• Ability to lift and move boxes weighing 40 lbs or more.
• Ability to stand and walk for extended periods.

Responsibilities

• Model company core values and Burlington philosophy for the team.
• Drive friendliness, speed of checkout and customer feedback to deliver a great experience.
• Maintain a neat and orderly front end area, troubleshoot register issues.
• Coordinate meal and break periods and monitor schedule adherence.

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!

Overview:

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities:

• Model company core values, Our Burlington philosophy, and appropriate back of house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements:

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Come join our team. You’re going to like it here!

You will enjoy a competitive wage, flexible hours, and an associate discount. Part-time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part-time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, and provide a variety of training and development opportunities so our associates can grow with us.

Our store teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay:

$18 per hour - $18 per hour

Location

01215 - Brooklyn

Address

2163 Tilden Avenue

Zip Code

11226

Position Type

Regular Part-Time

Career Site Category

Store Associate

Position Category

Retail Store

Base Pay

$18 - $18 per hour