Customer Service Lead - Part-Time

Burlington Stores, Inc.; Edinburg (TX); On-site; USD 12,501 - 17,805; Part time

Benefits offered by this job

Competitive wage

Flexible hours

Associate discount

Medical coverage and 401(k) plan for eligible part-time associates

Paid time off and sick time after one year of service

Job summary

A retail company is searching for a Part Time Customer Service Lead to enhance the shopping experience at their Edinburg location. The ideal candidate will demonstrate strong leadership and a friendly demeanor, ensuring that customer service excellence is paramount. Responsibilities include motivating associates, maintaining an orderly environment, and providing a positive customer experience. This role offers competitive pay at $11.00 per hour and flexibility in scheduling, suitable for motivated individuals looking to grow in the retail sector.

Qualifications

• Strong leadership skills and a friendly, outgoing demeanor.
• Ability to thrive in a fast-paced environment.
• Physical ability to lift and move boxes weighing 40 lbs or more.

Responsibilities

• Lead day-to-day customer service initiatives.
• Inspire and motivate associates to provide exceptional service.
• Maintain a neat and orderly front-end area.

Job description

If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly, and professional customer service at all times. You’ll lead by example, approaching your work with Our Burlington philosophy and company core values in mind. You’ll ensure a customer‑first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front‑end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

Candidates must be able to work a flexible schedule including early mornings, nights, weekends and holidays as required. Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits and Perks

Enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.

Equal Opportunity Employer

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay

$11.00 per hour

Location

00576 - Edinburg

Address

457 Trenton Road

Position Type

Regular Part‑Time