Customer Service Lead - Part-Time

Burlington Stores, Inc.; Fort Myers (FL); On-site; USD 17,047 - 24,280; Part time

Benefits offered by this job

Competitive wage

Flexible hours

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Fort Myers is seeking a Part Time Customer Service Lead to guide day-to-day customer service initiatives and motivate associates to deliver friendly, professional service.

You will lead by example, upholding the Burlington philosophy and core values to ensure a customer-first focus and a fast, friendly checkout experience. The role requires flexibility for early mornings, nights, weekends and holidays.

Responsibilities

• Model company core values and Our Burlington philosophy for the front-end team.
• Improve friendliness, speed of checkout and customer feedback through a customer-first approach.
• Troubleshoot register and transaction issues to maintain smooth operations.
• Coordinate meal and break periods and monitor schedule adherence.

Job description

If you have strong leadership skills, friendly, outgoing demeanor, and an interest in retail, join Our Burlington team as a Customer Service Lead!

Overview

As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times. You’ll lead by example, approach your work with Our Burlington philosophy and company core values in mind, and ensure a customer‑first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind. You’ll interact with customers to create a positive shopping experience, proactively solving problems professionally and efficiently.

Key Responsibilities

• Model company core values, Our Burlington philosophy, and appropriate back‑of‑house standards and execution strategies for the rest of the receiving team.
• Drive improvement of friendliness, speed of checkout and customer feedback surveys by maintaining a customer‑first focus and delivering a consistently great experience to all our customers with a high level of professionalism.
• Maintain a neat and orderly front‑end area, troubleshooting issues with registers and transactions.
• Coordinate meal and break periods and monitor schedule adherence.

Requirements

• Flexible schedule including early mornings, nights, weekends and holidays as required.
• Physical requirements: lift and move boxes weighing 40 lbs. or more, and stand and walk for extended periods of time.

Benefits

You will enjoy a competitive wage, flexible hours, and an associate discount. Part‑time associates, based on hours worked, may be eligible for Burlington’s benefits package which includes medical coverage and a 401(k) plan. Part‑time associates may also be eligible for up to 4 hours of paid time off annually after one year of service, up to 8 paid holidays, and paid sick time in accordance with applicable law. We are a rapidly growing brand, providing a variety of training and development opportunities so our associates can grow with us.

Equal Opportunity Employer

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.

Base Pay

$15.00 per hour

Location

01343 - Fort Myers