Customer Service Lead: Coach, Elevate, Impact

Bunzl; Winston-Salem (NC); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Benefits

401K with company match

Paid Time Off

Earned wage access

Job summary

Bunzl Greensboro in Winston-Salem, NC is seeking a Customer Service Lead to manage a team of Customer Service Representatives and support the Customer Care Manager with staffing, training, scheduling and performance initiatives. You will direct daily operations, coach team members, ensure timely, informed service, and drive process improvements while maintaining a high quality work environment. This on-site role offers competitive benefits and opportunities within a global company.

Qualifications

• High School diploma required; Bachelor's degree preferred.
• 3+ years in Customer Service/Call Center with leadership experience.
• Proven ability to lead, coach and motivate a team.
• Strong communication and problem-solving skills.
• Experience with Outlook, Word and Excel.

Responsibilities

• Provide daily direction and coaching to the team to ensure timely calls.
• Evaluate processes and suggest improvements for efficiency and service.
• Ensure staffing, training, and scheduling align with goals.
• Maintain high-quality work environment and address performance issues.

Skills

Team leadership

Customer service

Call center experience

Communication

Coaching

Education

High School diploma

Bachelor's degree preferred

Tools

Outlook

Word

Excel

Job description

Bunzl Greensboro in Winston-Salem, NC is seeking a Customer Service Lead to manage a team of Customer Service Representatives and support the Customer Care Manager with staffing, training, scheduling and performance initiatives. You will direct daily operations, coach team members, ensure timely, informed service, and drive process improvements while maintaining a high quality work environment. This on-site role offers competitive benefits and opportunities within a global company.