Customer Service Lead

Howmet Aerospace; Simi Valley (CA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k matching

Paid holidays and vacation

Job summary

Howmet Aerospace in the United States seeks a Customer Service Supervisor to oversee daily communications, manage ERP transactions, and lead a team to drive operation excellence.

You will coordinate with Sales, Procurement, Finance, Quality, Warehouse and Logistics to meet KPIs, review POs, and ensure compliance with Incoterms and audit requirements. This is a non-exempt, overtime-eligible role with a competitive benefits package.

Qualifications

• Bachelor’s degree in accredited university is required or equivalent experience of not less than 3 years of supervisory experience.
• Employees must be legally authorized to work in the United States. Visa sponsorship is not available.
• This is a Non-Exempt position and is eligible for overtime.

Responsibilities

• Oversee daily customer communications, inquiries, and complaints, ensuring customer satisfaction.
• Manage transactions in ERP including quotes, SOs, delivery, and returns.
• Coordinate with Sales and Procurement to update system backlogs for shipping changes.
• Liaise with Sales, Procurement, Finance, Quality, Warehouse and Logistics to meet KPIs.
• Provide coaching, training and performance feedback to the team.
• Set team objectives and monitor performance to achieve KPIs.
• Support ASAT, IMEX and audit requirements.

Skills

Customer service leadership

ERP systems

Contract review

Interdepartmental coordination

Incoterms knowledge

Coaching and training

KPIs management

Education

Bachelor’s degree or 3+ years supervisory experience

Job description

Responsibilities

• Oversee daily customer communications, inquiries, and complaints, ensuring customer satisfaction.
• Manage transactions in ERP which include quotes, SOs, delivery, and returns.
• Incoterm knowledge
• Perform contract review on customer POs and liaise with various departments, including Sales, Procurement, Finance, Quality, Warehouse & Logistics, to fulfill sales targets and Key Performance Indicators (KPIs).
• Coordinate with Sales and Procurement teams to update system backlogs for any shipping schedule changes.
• Comply with company policies and procedures and provide support for ASAT, IMEX, and external/internal audit requirements.
• Perform other tasks assigned by the supervisor.
• Leading and developing a team to drive the operation excellence in Customer Service functions.
• Set team objectives, monitor performance, and ensure achievement of Key Performance Indicators (KPIs).
• Provide coaching, training, and performance feedback to foster professional growth.
• Promote collaboration, accountability, and a high-performance culture within the team.
• This is a Non-Exempt position and is eligible for Overtime.

Qualifications

Education and/or Experience

• Bachelor’s degree in accredited university is required or equivalent experience of not less than 3 years of supervisory experience.
• Employees must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Benefits/Salary

• The position includes competitive wages and a comprehensive benefits package, including health insurance (medical, dental, vision), excellent 401k matching program, paid holidays and vacation. The salary range for this position is $70K to $85K

About Us

Howmet Aerospace Inc. (NYSE: HWM), headquartered in Pittsburgh, Pennsylvania, is a leading global provider of advanced engineered solutions for the aerospace and transportation industries. Our primary businesses focus on jet engine components, aerospace fastening systems, titanium structural parts and forged wheels. With $8.3 Billion in revenue in 2025, our products play a crucial role in enabling fuel efficiency and lightweighting, contributing to our customers’ success and making a positive impact on the world. To learn more about the way Howmet Aerospace Inc. is advancing the sustainability of our customers, markets, and communities where we operate, review the 2025 Environmental Social and Governance report at www.howmet.com/esg-report. Follow: LinkedIn , Twitter , Instagram , Facebook , and YouTube.

Equal Opportunity Employer

Howmet is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other applicable legally protected characteristics.

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