Customer Service Lead

Family Fare, LLC; Madison (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

SpartanNash in Madison, WI is seeking a Customer Service Lead to oversee front-end operations and step in for the Customer Service Manager when needed. You will supervise staff, ensure accurate transactions, and uphold store standards across safety, cleanliness, and guest experience.

The role requires a high school diploma, basic computer skills, and an eye for detail. You’ll train teammates, manage scheduling, and contribute to the store’s financial performance through effective frontline

Qualifications

• Proficient computer skills including email and basic spreadsheets.
• Accounting/bookkeeping knowledge and ability to interpret financials.
• Ability to develop and manage budgets with attention to detail.
• Strong delegation, direction, and implementation skills.
• Experience with suggestive selling and knowledge of products.
• Detail oriented with accuracy in front-end operations.

Responsibilities

• Accurately process all front-end transactions per policy.
• Ensure prompt return-to-stock handling for perishables.
• Know product locations and advertised items.
• Train others in department tasks.
• Schedule and supervise staff to meet productivity.
• Manage spoiled/damaged products per guidelines.
• Maintain a clean, well-stocked department.
• Follow PPE, safety and food safety guidelines.
• Follow Guest Experience Guidelines.
• Assist in other departments as needed.

Skills

Proficient Computer

Accounting/Bookkeeping

Interpret/Analyze Financials

Develop/Manage Budgets

Delegate/Direct/Implement

Suggestive Selling

Detail Oriented

Education

High school graduate or GED

Job description

## Customer Service LeadApply: Madison, Wisconsin: Full time: Posted Yesterday: R90004As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.Ready to contribute to the success of our food solutions company? Apply now!**Location:**703 University Ave - Madison, Wisconsin 53715**Position Summary:**This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.**Here’s what you’ll do:*** Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.* Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.* Knowledgeable of product locations in the store.* Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.* Train others to perform all department activities and functions.* Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.* Handle spoiled/damaged products per established guidelines.* Maintain a clean, attractive and well stocked department.* Follow all PPE and Safety Guidelines* Follow all Food Safety and Cleaning Expectations* Follow Guest Experience Guidelines* May be assigned tasks in other departments based on customer experience need* Additional responsibilities may be assigned as needed**Here’s what you’ll need:*** High school graduate or equivalent (GED)* Proficient Computer (email, spreadsheets, etc)* Ability to read, write, comprehend, and interpret documents* Accounting/Bookkeeping skills* Interpret/Analyze Financials* Develop/ Manage Budgets* Delegate/Direct/Implement* Suggestive Selling/Knowledge of Products* Detail Oriented**Physical Requirements:**The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.We are not able to sponsor work visas for this position.