Customer Service Lead

Family Fare, LLC; Michigan; On-site; USD 38,000 - 54,000; Full time

Job summary

SpartanNash is seeking a Customer Service Lead in Charlevoix, MI to supervise front-end operations, ensure accurate transactions, and support store financial goals. The role requires a proactive approach to customer experience and team leadership.

You’ll train staff, manage scheduling, and handle returns, stock, and perishable items while maintaining safety and merchandising standards in a busy retail environment.

Qualifications

• Must have high school diploma or GED.
• Proficient with computers, email and spreadsheets.
• Accounting/bookkeeping skills required.
• Ability to read and interpret financial documents.
• Detail-oriented with strong budgeting and delegation skills.

Responsibilities

• Accurately process cash, debit/credit, and other payments per policy.
• Manage returns, exchanges, and refunds efficiently.
• Supervise front-end transactions and cash control when needed.
• Train and delegate tasks to the front-end team.
• Ensure perishable items are stocked and shelves replenished.
• Maintain a clean, safe, and welcoming store front.
• Follow safety, food safety, and guest experience guidelines.

Skills

Proficient computer

Detail oriented

Suggestive selling

Budgeting

Delegate

Train others

Customer service

Education

High school diploma or GED

Tools

Spreadsheets

Job description

## Customer Service LeadApply: Charlevoix, Michigan: Full time: Posted Yesterday: R89689As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.Ready to contribute to the success of our food solutions company? Apply now!**Location:**103 Captain's Corner - Charlevoix, Michigan 49720**Position Summary:**This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.**Here’s what you’ll do:*** Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.* Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.* Knowledgeable of product locations in the store.* Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.* Train others to perform all department activities and functions.* Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.* Handle spoiled/damaged products per established guidelines.* Maintain a clean, attractive and well stocked department.* Follow all PPE and Safety Guidelines* Follow all Food Safety and Cleaning Expectations* Follow Guest Experience Guidelines* May be assigned tasks in other departments based on customer experience need* Additional responsibilities may be assigned as needed**Here’s what you’ll need:*** High school graduate or equivalent (GED)* Proficient Computer (email, spreadsheets, etc)* Ability to read, write, comprehend, and interpret documents* Accounting/Bookkeeping skills* Interpret/Analyze Financials* Develop/ Manage Budgets* Delegate/Direct/Implement* Suggestive Selling/Knowledge of Products* Detail Oriented**Physical Requirements:**The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.We are not able to sponsor work visas for this position.