Customer Service Lead

Fresh Madison Market; Madison (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Total Rewards benefits package

On-site role in Madison

Job summary

SpartanNash is hiring for a front-end supervisor role at our Madison, WI store. You will oversee front-end activities in the absence of the Customer Service Manager while delivering excellent customer service.

You’ll train teammates, manage transactions, and ensure store standards, product location knowledge, and adherence to safety guidelines. This on-site position emphasizes guest experience and operational efficiency.

Qualifications

• High school graduate or GED with basic computer skills.
• Ability to read, write, and interpret documents.
• Strong cash handling and transaction accuracy.

Responsibilities

• Accurately perform all transactions including cash, checks, debit/credit/EBT and gift certificates.
• Process returns and handle perishable items promptly.
• Know product locations and advertised store offers.
• Train others to perform department activities.
• Schedule and supervise team to meet productivity goals.
• Follow PPE, safety, and guest experience guidelines.

Skills

Customer service

Cash handling

Proficient computer

Training others

Team supervision

Communication

Education

High school diploma or GED

Tools

POS systems

Excel/Spreadsheets

Job description

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.Ready to contribute to the success of our food solutions company? Apply now!Location:703 University Ave - Madison, Wisconsin 53715Position Summary:This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.Here’s what you’ll do:Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.Knowledgeable of product locations in the store.Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.Train others to perform all department activities and functions.Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.Handle spoiled/damaged products per established guidelines.Maintain a clean, attractive and well stocked department.Follow all PPE and Safety GuidelinesFollow all Food Safety and Cleaning ExpectationsFollow Guest Experience GuidelinesMay be assigned tasks in other departments based on customer experience needAdditional responsibilities may be assigned as neededHere’s what you’ll need:High school graduate or equivalent (GED)Proficient Computer (email, spreadsheets, etc)Ability to read, write, comprehend, and interpret documentsAccounting/Bookkeeping skillsInterpret/Analyze FinancialsDevelop/ Manage BudgetsDelegate/Direct/ImplementSuggestive Selling/Knowledge of ProductsDetail OrientedPhysical Requirements:The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.We are not able to sponsor work visas for this position.