Lead Customer Service

Family Fare, LLC; Goshen (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Total Rewards benefits package

Job summary

SpartanNash, located in Goshen, IN, seeks a Lead Customer Service professional to oversee front-end operations and support the Customer Service Manager. The role emphasizes accurate transactions, supervision, and improving store performance in a fast-paced grocery setting.

Qualified candidates will have a high school diploma or GED, strong computer skills, and experience in accounting, budgeting, and customer service.

Qualifications

• High school diploma or GED.
• Proficient with computer apps including email and spreadsheets.
• Ability to read, write, comprehend and interpret documents.
• Accounting/Bookkeeping skills are preferred.
• Ability to interpret/analyze financials and manage budgets.
• Ability to delegate, direct and implement tasks.
• Demonstrated suggestive selling and product knowledge.
• Detail oriented with strong accuracy and organization.

Responsibilities

• Accurately perform all front-end transactions (cash, checks, debit/credit, EBT) per policy.
• Ensure timely handling of returns and damaged items.
• Maintain knowledge of store product locations and advertised items.
• Train and supervise others in front-end responsibilities in absence of manager.
• Manage scheduling and supervision to meet productivity goals.
• Maintain clean, well-stocked department and adhere to safety guidelines.
• Follow guest experience guidelines and PPE and cleaning standards.
• Additional tasks as assigned.

Skills

Customer service

Cash handling

Reading/writing documents

Accounting/bookkeeping

Budgeting

Delegation/authority

Suggestive selling

Detail oriented

Proficient computer

Education

High school diploma or GED

Tools

Spreadsheets

Email/Office suite

Job description

## Lead Customer ServiceApply: Goshen, Indiana: Full time: Posted Today: R89394As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family portfolio of products, to locations in all 50 states.Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.Ready to contribute to the success of our food solutions company? Apply now!**Location:**1527 Bashor Rd. - Goshen, Indiana 46528**Position Summary:**This role is responsible to provide and maintain a high standard of customer service in the store's front-end operations; to supervise and direct all front-end activities in absence of the Customer Service Manager and operations to ensure that the work shifts at the front end contribute to the financial best interests of the store. Complete all other duties as assigned in a timely manner.**Here’s what you’ll do:*** Accurately perform all transactions; cash, checks, debit/credit/EBT cards, ID requirements, over rings, credits, suspended orders, refunds, bottle returns, vendor coupons, gift certificates, lottery ticket sales, Western Union, Ticket Master, and all other media in accordance with policies.* Ensure that return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to perishable items.* Knowledgeable of product locations in the store.* Knowledge of advertised the Ad items, special prices, coupon deals or other features that apply to the store's sales program.* Train others to perform all department activities and functions.* Manage the selection, scheduling, and supervision of others to meet or exceed departmental productivity levels.* Handle spoiled/damaged products per established guidelines.* Maintain a clean, attractive and well stocked department.* Follow all PPE and Safety Guidelines* Follow all Food Safety and Cleaning Expectations* Follow Guest Experience Guidelines* May be assigned tasks in other departments based on customer experience need* Additional responsibilities may be assigned as needed**Here’s what you’ll need:*** High school graduate or equivalent (GED)* Proficient Computer (email, spreadsheets, etc)* Ability to read, write, comprehend, and interpret documents* Accounting/Bookkeeping skills* Interpret/Analyze Financials* Develop/ Manage Budgets* Delegate/Direct/Implement* Suggestive Selling/Knowledge of Products* Detail Oriented**Physical Requirements:**The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.As part of our **People First** culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.We are not able to sponsor work visas for this position.