Customer Service Lead

Serenity Mental Health Centers; Chicago (IL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading healthcare organization is seeking a Customer Service Lead to enhance patient interactions and assist in managing clinic operations. This role offers mentorship for career advancement in healthcare leadership, with a focus on delivering exceptional customer service and fostering a positive environment for both staff and patients. Benefits include comprehensive healthcare coverage and generous paid time off.

Benefits

Serenity covers 90% of healthcare premiums

Paid time off – 20 days annually

Mentorship and guidance in managing a practice

Qualifications

• Desire to help others improve their lives.
• Ability to connect with people positively.
• At least 1 year of experience in a customer-facing role.

Responsibilities

• Deliver exceptional customer experiences and build rapport.
• Promote treatment options and educate customers about therapies.
• Assist in training and mentoring clinic staff.

Skills

Customer service

Communication

Empathy

Influencing

Education

High school degree or GED

Job description

PCM (Customer Service Lead)

Serenity Healthcare is a rapidly growing organization looking for our next generation of leaders. If you have an interest in starting a career in healthcare leadership, this is your opportunity, no experience required. The Customer Service Manager will assist in running a practice while receiving mentorship to eventually move into a full leadership role with Serenity Healthcare.

What you’ll do

• Deliver stellar customer experience, by building rapport and credibility with customers.
• Be able to overcome customer objections and effectively promote Serenity's treatment options.
• Passionately educate every customer about TMS and Ketamine Infusion therapy.
• Assist with creating a positive environment for staff and patients.
• Help train and mentor a variety of roles within the clinic and help out as needed.

What we’re looking for

• High school degree or GED
• At least 1 year of experience in a fast paced, customer facing role
• Desire to help others improve their lives
• Ability to connect with people and positively influence decisions

What you’ll get

• The opportunity to launch a career in healthcare with a company that has grown over 130% year over year for 7 years
• Mentorship and guidance in managing a practice
• Great benefits – Serenity covers 90% of healthcare premiums (medical, dental and vision)
• Paid time off – 20 days annually (PTO and paid holidays)

About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.

Learn More About Us

• About Serenity Healthcare
• Serenity’s Provided Services
• Meet our Patients