Customer Service (JL)

The Garner Group; Dallas (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking passionate individuals for an entry-level Client Services Account Manager role. This position offers an exciting opportunity to develop exceptional customer service skills and gain valuable business and technical knowledge. With 9 weeks of comprehensive training, you'll be equipped to support clients with payroll and HR products while thriving in a dynamic, casual work environment. If you excel in fast-paced settings and enjoy helping others, this role is perfect for you. Join a winning team dedicated to providing outstanding service and making a difference every day.

Qualifications

• Ideal for recent college grads and those with service industry experience.
• Requires computer skills and ability to troubleshoot effectively.

Responsibilities

• Provide thorough and ethical customer support to clients.
• Develop strong relationships with clients and team members.
• Respond to up to 50 calls and emails daily with quality service.

Skills

Exceptional Customer Service Skills

Troubleshooting Skills

Basic Computational Math

Critical Thinking

Problem-Solving Skills

Education

Recent College Graduate

Tools

Web-Based Products

Payroll and HR Software

Job description

Career Opportunities with The Garner Group

A great place to work.

Careers At The Garner Group

Current job opportunities are posted here as they become available.

DO YOU HAVE EXCEPTIONAL CUSTOMER SERVICE SKILLS?

• Are you looking for a fantastic, entry-level job where you will be trained in exceptional customer service and gain business and technical skills in a growing company?
• Is going the extra mile part of your life philosophy?
• Do you thrive in a fast-paced, constantly adapting environment?
• Do you want to do important work every day – but do it in a casual work environment where you can wear jeans?

We look for charismatic, passionate people to join this award-winning team!

The Client Services Account Manager is the main point of contact for our clients, and plays a key role in providing support to our clients on Paylocity’s Payroll and HR products and services. On a daily basis you are communicating with our clients via phone and email, helping them with both technical and non-technical issues. You will work as part of a team, and in the role interact with other departments to provide a seamless service experience to our clients.

While you need computer skills and the ability to troubleshoot and perform basic computational math, this role is a great starting point for your Paylocity career! This role is ideal for recent college grads, and those from the hospitality, retail or other service-based industries, or those from other payroll service bureaus with a strong history of excellent performance. We provide 9 paid weeks of solid training to gain industry and Paylocity-specific knowledge on our products and services.

Performance Objectives:

• Provide thorough, accurate and ethical customer support to our clients
• Develop and maintain strong relationships with clients and team members
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to provide solutions
• Master our web-based products and software applications while working on multiple monitors and applications simultaneously
• Respond to up to 50 calls and emails daily while consistently providing quality service, accurate answers, solutions, and follow-through
• Assist with special projects as assigned
• Work overtime as needed, especially during year-end (October – February)