Customer Service - BB

The Garner Group; Arlington Heights (IL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking passionate individuals for an entry-level Client Services Account Manager role. This position offers a fantastic opportunity to develop exceptional customer service skills while working in a casual environment. You'll be trained extensively to support clients with payroll and HR products, ensuring a seamless service experience. Ideal for recent graduates or those from service industries, this role promises a dynamic work environment where you can thrive and make a meaningful impact. Join a team that values dedication and provides the tools for your career growth!

Qualifications

• Ideal for recent grads or those with service industry experience.
• Requires strong customer service and computer skills.

Responsibilities

• Provide thorough customer support via phone and email.
• Develop relationships with clients and troubleshoot issues.

Skills

Customer Service Skills

Computer Skills

Problem-Solving Skills

Communication Skills

Education

High School Diploma

Bachelor's Degree (Preferred)

Tools

Paylocity Software

Web-based Applications

Job description

Career Opportunities with The Garner Group

A great place to work.

Careers At The Garner Group

Are you ready for new challenges and new opportunities? Join our team!

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DO YOU HAVE EXCEPTIONAL CUSTOMER SERVICE SKILLS?

• Are you looking for a fantastic, entry-level job where you will be trained in exceptional customer service and gain business and technical skills in a growing company?
• Is going the extra mile part of your life philosophy?
• Do you thrive in a fast-paced, constantly adapting environment?
• Do you want to do important work every day – but do it in a casual work environment where you can wear jeans?

We look for charismatic, passionate people to join this award-winning team!

The Client Services Account Manager is the main point of contact for our clients and plays a key role in providing support to our clients on Paylocity’s Payroll and HR products and services. On a daily basis, you will communicate with our clients via phone and email, helping them with both technical and non-technical issues. You will work as part of a team and interact with other departments to provide a seamless service experience to our clients.

While you absolutely need computer skills and the ability to troubleshoot and perform basic computational math, this role is a great starting point for your Paylocity career! This role is ideal for recent college grads, those from the hospitality, retail or other service-based industries, or those from other payroll service bureaus with a strong history of excellent performance. We provide 9 paid weeks of solid training to gain industry and Paylocity-specific knowledge on our products and services.

Performance Objectives:

• Provide thorough, accurate and ethical customer support to our clients
• Develop and maintain strong relationships with clients and team members
• Apply critical thinking and problem-solving skills to research, troubleshoot, and walk clients through our products to provide solutions
• Master our web-based products and software applications while working on multiple monitors and applications simultaneously
• Respond to up to 50 calls and emails daily while consistently providing quality service, accurate answers, solutions, and follow-through
• Assist with special projects as assigned
• Work overtime as needed, especially during year-end (October – February)