Customer Service Insurance Representative - Fayetville, NC

MSCCN; Fayetteville (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Paid training

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid time off

Employee discounts

Career growth

Job summary

Foundever in Fayetteville, NC is seeking a Customer Service Insurance Representative to handle inbound calls about customers' policies. Training and insurance licensing costs are covered.

The job requires on-site work with remote training first, and pay ranges from $18 to $20 per hour with potential bonuses and comprehensive benefits.

Qualifications

• High School Diploma or GED equivalent is required.
• 6 months to 1 year of relevant experience in customer service is preferred.
• Must be 18 years or older and available to work.

Responsibilities

• Handle inbound calls regarding customers' insurance policies.
• Assist callers with coverage inquiries, endorsements, certificates, binders, billing or policy changes.
• Manage a high volume of billing calls, especially around paydays, while training.
• On-site role after remote training; training will begin remotely.

Education

High School Diploma or GED

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site"

Customer Service Insurance Representative

Have you ever considered creating a career path of becoming a licensed insurance representative? Good news! Foundever will invest in YOU- We cover your training, testing, and insurance licensing costs!

As a Customer Service Insurance Representative at Foundever, your primary role will be to handle inbound calls regarding customer's insurance policies. You'll assist callers with inquiries about coverage, policy endorsements, certificated, binders, billing, or policy modifications. Expect to manage a high volume of billing calls, especially around military paydays on the 1st and 15th of each month. While awaiting your state license, new hires will focus solely on billing inquiries.

This position requires you to be onsite. Must live within commuting distance of 921 Strickland Bridge Rd, Fayetteville, NC 28304.

Why You Should Join Us

• $18-$20/hour with incentive/bonus potential.
• Enjoy 100% paid professional training.
• Comprehensive benefits including medical, dental and vision
• Wellness Benefits including our Employee Assistance Program
• 401 (k) with company matching
• Paid Time Off
• Employee Discounts
• Career Growth, 93% of managers promoted within!
• Extra earnings through bonus programs and referrals

Remote Work at Home Training

First 3 weeks of training will be completed remotely, so a home setup is required.

Home Setup Requirements:

• Internet: Hardwired high-speed internet connection
• Workspace: Quiet, distraction-free workspace. Webcam presence is required during training. Associates cannot provide primary caregiving during working hours.
• Device: Personal computer or tablet required (Kindle Fire tablets and cell phones are not permitted for College of Insurance training)
• On-Site Requirement: Product training and work will take place on site after remote training is completed.

Required Experience

What We’re Looking For

• Must be at least 18 years old to apply.
• High School Diploma or GED equivalent is required
• Preferred: 6 months to 1 year of relevant experience in the customer service industry — we’re looking for someone ready to hit the ground running!
• Must have open availability – flexibility is key!

Key Skills

• Ability to navigate system tools to search for answers & information
• Connect with customers, clients, insurance carriers, and internal teams to provide coverage information and policy recommendations with empathy and compassion
• Self-motivated and eager learner with a strong sense of accountability, consistently driven to excel in training and on-the-job performance
• Able to complete collegiate-level coursework to prepare for the state exam.
• Strong organizational skills