Customer Service Representative - Sumter, SC

MSCCN; Sumter (SC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Benefits package

PTO

Employee discounts

Career growth

Job summary

Foundever in Sumter, SC is seeking a Banking Customer Service Representative to support entry-level banking and insurance needs. This on-site role offers paid training, a team-focused environment, and opportunities to grow within the company.

Requirements include residing in Sumter or nearby, high school diploma or GED, 6 months to 1 year of customer service, and flexible availability. Starting pay is $17/hour with benefits including 401(k) and health coverage.

Qualifications

• Must reside in Sumter, SC or within commuting distance.
• Age 18 or older.
• High school diploma or GED required.
• 6 months to 1 year of relevant work experience preferred.
• Flexible availability during operating hours.
• Professional customer service skills essential.

Responsibilities

• Assist customers with entry-level banking and financial needs.
• Participate in paid training and contribute to a team environment.
• Maintain a positive, professional attitude in interactions.

Skills

Tech-Savvy

Customer Service

Reliability

Critical Thinking

Service Orientation

Organizational Skills

Self-Motivated Learner

Education

High School Diploma or GED

Job description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, unless specifically stated otherwise, this role is "On-Site"

Banking Customer Service Representative

Join our dynamic team at Foundever in Sumter, SC where every interaction is an opportunity to make a difference! We are seeking passionate individuals to join us on-site at our office located at 1057 Broad Street, Suite B, Sumter, SC 29150. Please note that candidates must reside within commuting distance to our office.

Job Overview

As a Customer Service Representative at Foundever, you will play a vital role in supporting one of the largest insurance and banking providers in the U.S. You will assist customers with their entry-level banking and financial needs while contributing to a team-centric environment. We believe in investing in our people, which is reflected in our robust paid training program and numerous growth opportunities. Notably, 84% of our managers have been promoted from within.

Why You Should Join Us

• Competitive Pay: Starting at $17/hour, with paid training at $15/hour.
• Work Schedule: Minimum 40 hours per week, with weekend availability as needed.
• Comprehensive Benefits: 401(k), medical, dental, vision, wellness programs, paid time off, and employee discounts.
• Growth Opportunities: Clear pathways for career advancement within the company.

Required Experience

What We’re Looking For

• Location: Must reside in Sumter, SC, or within commuting distance
• Age Requirement: Must be at least 18 years old
• Education: High school diploma or GED equivalent is required
• Experience: Preferred 6 months to 1 year of relevant work experience
• Availability: Must have flexible availability during operating hours
• Customer Service Skills: A professional attitude and aptitude for customer service are essential

Key Skills

• Tech-Savvy: Proficient in navigating system tools to search for information and answers
• Customer Service Excellence: Demonstrated ability to deliver exceptional service consistently
• Reliability: Dependable and responsible, with a strong commitment to your role
• Critical Thinking: Capable of assessing situations and developing empathetic solutions
• Service Orientation: A personal drive to serve others with compassion and professionalism
• Organizational Skills: Strong organizational abilities to manage tasks effectively
• Self-Motivated Learner: Ability to independently learn and successfully pass the paid training provided by Foundever.