Customer Service & Insurance Advocate (Part-Time)

Devon Mack State Farm Agency; Virginia Beach (VA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Bonus based on performance

Opportunity for advancement

Job summary

Devon Mack State Farm Agency in Virginia Beach is seeking a part-time Customer Service Representative to deliver exceptional client experiences and support the growth of the agency.

You will handle inquiries, explain coverage options, process policy changes, and coordinate with team members to meet community needs with care and accuracy.

The role offers health benefits, performance bonuses, advancement opportunities, PTO, and a friendly, values-driven culture built on trust, teamwork, and service.

Qualifications

• Dedicated to delivering excellent customer service.
• Ability to relate to customers, answer questions, and anticipate needs.
• Excellent communication to assist customers and coordinate with team.
• Proactive in solving problems.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Job description

Devon Mack State Farm Agency in Virginia Beach is seeking a part-time Customer Service Representative to deliver exceptional client experiences and support the growth of the agency.

You will handle inquiries, explain coverage options, process policy changes, and coordinate with team members to meet community needs with care and accuracy.

The role offers health benefits, performance bonuses, advancement opportunities, PTO, and a friendly, values-driven culture built on trust, teamwork, and service.