Customer Service & Insights Lead — Collaboration & Impact

Walmart; Carson City (NV); On-site; USD 27,552 - 41,328; Full time

Job summary

Walmart in Carson City seeks a Customer Service professional to support store operations and enhance shopper experiences. You will collaborate with Shop Operations, Merchandising, and team members to translate insights into improved service delivery.

The role requires a Bachelor’s degree or equivalent experience; two years in retail or contact center management is also acceptable. Candidates should demonstrate analytical thinking, leadership, and a commitment to customer satisfaction.

Qualifications

• Bachelor’s degree or equivalent experience in Business, Generation (e.g., Computer Science), Communications, or related field.
• Or 2 years of experience in retail, contact center management, or related role.

Responsibilities

• Collaborate with Shop Operations, Merchandising, and team members to understand enterprise developments and communicate insights to leadership.
• Conduct root cause analysis for impactful problems, identify collaboration opportunities, and develop partnership plans.
• Execute and evaluate patron offerings collaborations, develop motion plans to enhance purchase services.
• Implement customer support mitigation plans: evaluate trend records, reduce contact volume, incorporate gaps, finalize plans with stakeholders, and serve as liaison across the contact center.
• Provide practical support: impart mission plans, analyze plans, communicate concerns, assess center implications, monitor milestones, and support implementation.
• Operate customer support by researching industry trends, enforcing process adjustments, evaluating effects, anticipating operational needs, guiding resources, and ensuring documentation of practices.
• Educate and train peers and stakeholders.
• Demonstrate expertise, recommend best practices, align efforts to satisfy customer and business needs, and construct dedication to improvement.
• Assist in implementing business solutions: build relationships, identify needs, determine practices, monitor progress, seize opportunities, and adapt to evolving demands.
• Ensure compliance with corporate policies and values, embedding them into improvement plans.
• Model Walmart values, champion integrity, ethics, and sustainability.
• Act as servant manager, promote growth, foster continuous improvement, and support inclusion.

Skills

Customer service

Analytical skills

Leadership

Communication

Education

Bachelor's degree or related field

Job description

Walmart in Carson City seeks a Customer Service professional to support store operations and enhance shopper experiences. You will collaborate with Shop Operations, Merchandising, and team members to translate insights into improved service delivery.

The role requires a Bachelor’s degree or equivalent experience; two years in retail or contact center management is also acceptable. Candidates should demonstrate analytical thinking, leadership, and a commitment to customer satisfaction.