Customer Service & Inside Sales Specialist — Water Solutions

DCC Propane, LLC; Fairbury (IL); On-site; USD 32,000 - 46,000; Full time

Job summary

DCC Propane, LLC is seeking a customer service focused professional to provide product and service information with confidence and care. The role supports the service team, handles inside sales tasks, processes transactions, and maintains customer records with accuracy.

You will work in a fast-paced environment, assist with billing inquiries, and coordinate with leadership to ensure safe, timely responses to customer needs. Local travel may be involved.

Qualifications

• Excellent customer service and rapport-building abilities.
• Strong organizational and communication skills.
• Good phone skills and MS Office proficiency.
• Ability to work independently and manage time effectively.
• Dependable with a stable work history.
• Able to follow verbal and written directions.
• Able to stay calm under pressure and adapt as needed.
• Collaborate with leadership to meet goals and standards.
• Commitment to customer service and safety.
• Represent the company professionally to customers.

Responsibilities

• Provide exceptional customer service via phone and in person.
• Resolve issues and upsell where appropriate.
• Process counter transactions.
• Document and update customer records.
• Process payments and maintain customer accounts.
• Assist with light collections or billing inquiries.
• Maintain parts inventory and ensure paperwork is submitted timely.
• Attend safety meetings and follow all safety guidelines.
• Maintain regular attendance at the worksite.
• Handle local travel as needed.

Skills

Customer service

Organizational skills

Communication skills

Phone skills

MS Office

Independent work

Time management

Reliability

Following directions

Team collaboration

Safety commitment

Professional representation

Education

High school diploma / GED

Customer service or inside sales experience preferred

Job description

DCC Propane, LLC is seeking a customer service focused professional to provide product and service information with confidence and care. The role supports the service team, handles inside sales tasks, processes transactions, and maintains customer records with accuracy.

You will work in a fast-paced environment, assist with billing inquiries, and coordinate with leadership to ensure safe, timely responses to customer needs. Local travel may be involved.