Customer Service / Inside Sales Representative - Industrial Distribution

Sunsrce; Granite Falls (MN); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid vacation

Tuition reimbursement

Career growth

Job summary

SunSource, a leading distributor of hydraulics, pneumatics, and automation products, is seeking a high-energy Inside Sales Customer Service Representative to support the outside sales team and customers. You will respond to inquiries, process requests accurately, and serve as a liaison between customers, account managers, and internal departments.

The role emphasizes order entry into ERP, quoting, product guidance, expediting, and opportunities for up-selling.

Qualifications

• Proven ability to provide exceptional customer service and respond to inquiries.
• Strong written and verbal communication for collaboration with customers and internal teams.
• Demonstrated organizational skills and ability to multitask in a fast-paced environment.
• Comfortable learning and using ERP/CRM systems.

Responsibilities

• Build and maintain relationships with customers and internal sales teams.
• Handle inquiries via phone, email, and portals.
• Enter customer orders into ERP with high accuracy.
• Prepare and enter quotes into ERP or shared directories.
• Help customers find components using catalogs, web resources, and internal tools.
• Expedite orders to meet delivery commitments.
• Support outside sales with quotes, expediting, and customer visits.
• Follow up on quotes and assist with upselling and cross-selling.

Skills

Customer service

Communication

Team collaboration

Analytical thinking

Organizational skills

Independence

Education

High School Diploma or GED

Associate degree or higher in Fluid Power/Technical programs

Tools

CRM systems (Trend a plus)

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

SunSource and its family of companies represent 270+ locations and 4,000+ employees making up one of North America's leading value-add industrial distribution companies. We provide customers with products and value-added solutions within Fluid Power, Fluid Process, Fluid Conveyance, Automation, General Industrial Components, and Industrial Repair. www.sun-source.com

Are you looking for an opportunity to grow within a successful and expanding organization? Join SunSource, one of the nations leading distributors of hydraulics, pneumatics, filtration, and automation products and services. At SunSource, you’ll have access to a variety of career paths and the opportunity to be rewarded for your hard work and dedication.

We are currently seeking a high-energy Customer Service Representative (Inside Sales) to join our team and support both our outside sales team and valued customers. The Customer Service Representative is responsible for providing exceptional customer support by responding to inquiries and processing customer requests accurately and professionally. This role serves as a key liaison between customers, account managers, and internal departments to ensure excellent service and customer satisfaction.

• Build and maintain strong relationships with customers and internal sales teams.


• Handle incoming customer inquiries via phone, email, and customer portals promptly and professionally.


• Enter customer orders into the ERP system with a goal of 100% accuracy.


• Prepare and enter quotes into the ERP system or shared directories.


• Assist customers in finding the right components using product catalogs, web-based resources, and internal tools.


• Expedite orders as needed to meet delivery commitments.


• Provide solutions in a team-oriented environment and support outside sales as required (quoting, expediting, customer visits).


• Follow up on quotes and actively support sales development, including up-selling and cross-selling opportunities.


• High School Diploma or GED required; Associate degree or higher preferred (especially in Fluid Power or Technical programs).


• 2+ years of customer service or inside sales experience, preferably in industrial distribution, manufacturing, or related industries.


• Familiarity with hydraulics, pneumatics, fluid power, electrical, power transmission, motors, or motion control is highly desirable.


• Proficient in Microsoft Excel, Word, Outlook, and able to quickly learn CRM systems (experience with Trend is a plus).


• Strong analytical, mathematical, and mechanical aptitude.


• Excellent verbal and written communication skills.


• Ability to work both independently and as part of a team.


• Strong organizational skills with the ability to multitask and prioritize effectively.


• Calm under pressure, with sound judgment and decision-making abilities.


• Demonstrates integrity, professionalism, and ethical standards.

• Competitive compensation plan


• Medical, dental, vision, and 401(k) benefits


• Paid vacation and holidays


• Tuition reimbursement and ongoing training opportunities


• A national distributor with a local presence, representing quality manufacturers


• A collaborative team environment that encourages professional growth and development

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [e-mail] to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify.