Customer Service Inside Sales Rep

Motion Industries; Manassas (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Motion Industries in Manassas, VA is seeking a Customer Service Representative to accurately fulfill customer orders and manage calls. You will respond to inquiries, provide quotes, and enter orders, while negotiating prices to support gross profit.

The role involves maintaining inventory levels, selecting cost-effective shipping methods, and collaborating with Account Representatives to ensure customer satisfaction. A HS diploma or GED with 0–3 years' experience is typical.

Qualifications

• High school diploma or GED with 0–3 years related experience.
• Strong communication and multitasking abilities.
• Moderate computer skills and familiarity with business systems.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries and handles order entry.
• Places orders via phone, fax, email, or walk-in.
• Negotiates sale and purchase prices within guidelines to influence gross profit.
• Maintains appropriate inventory and sources products.
• Determines cost-effective shipping methods for orders.
• Builds relationships to drive repeat business.

Skills

Reliability

Communication

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Manassas, VA, USA

Full time

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles order entry.


• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).


• Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.


• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.


• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.


• Orders items to ensure appropriate inventory levels are maintained for customers.


• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.


• Determines the most cost effective shipping method for customer orders.


• Partners with Account Representatives to ensure customer satisfaction.


• Expedites backorders. May pull inventory and prepare order for shipment to customer.


• May handle customer returns.


• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.


• Strong communication skills including written, verbal, and listening.


• Ability to multi-task and time management skills required.


• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.


• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred.

All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.