Customer Service Inside Sales Rep

Genuine Parts Company; Manassas (VA); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Motion Industries is seeking a Customer Service Representative in Manassas, VA. You will respond to customer inquiries, provide quotes, enter orders, and process orders via phone, fax, email, or in person.

Your role includes negotiating pricing within set parameters to support gross profit and ensuring accurate inventory and timely shipments. You will build strong customer relationships, coordinate with Account Representatives, and help drive process improvements while maintaining multichannel

Qualifikationen

• High school diploma or GED required.
• Excellent communication and multitasking abilities.
• Basic computer skills and familiarity with business systems.
• Customer service experience preferred.

Aufgaben

• Respond to basic customer inquiries, provide quotes, and handle order entry.
• Process orders via phone, fax, email, or walk-in.
• Negotiate pricing within parameters to influence gross profit.
• Maintain inventory levels by sourcing items across branches or suppliers.
• Determine cost-effective shipping methods and coordinate with account reps.
• Expedite backorders and prepare shipments.
• Handle customer returns as needed.
• Build relationships to drive repeat business and drive process improvements.

Kenntnisse

Reliability

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Ausbildung

High school diploma or GED

Jobbeschreibung

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles


• order entry.


• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).


• Influences Motion Industries\' gross profit through negotiating the sale price and purchase price, within certain parameters.


• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.


• Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.


• Orders items to ensure appropriate inventory levels are maintained for customers.


• Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.


• Determines the most cost effective shipping method for customer orders.


• Partners with Account Representatives to ensure customer satisfaction.


• Expedites backorders. May pull inventory and prepare order for shipment to customer.


• May handle customer returns.


• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.


• Strong communication skills including written, verbal, and listening.


• Ability to multi-task and time management skills required.


• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.


• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC\'s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.