Customer Service Representative

Genuine Parts; Lumberton (NC); On-site; USD 32,000 - 45,000; Full time

Job summary

Motion Industries in Lumberton, NC is seeking a Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will enter orders, provide quotes, and place orders by phone, fax, email, or walk-in.

The role requires reliable, detail-oriented individuals with strong communication and multitasking abilities. You will collaborate with team members to maintain inventory and improve service levels.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, emailing, and using business systems to find products online.
• Product knowledge is preferred.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in (counter sales).
• Influences gross profit through negotiating price within parameters.
• May adjust non-contract pricing to meet customer needs while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Time management

Computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

SUMMARY:

Under close supervision, the Customer Service Representative is responsible for

accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles


• order entry.


• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter


• sales).


• Influences Motion Industries' gross profit through negotiating the sale price and purchase


• price, within certain parameters.


• May adjust non-contract customer pricing to meet the demands of the customer based on


• competition, while maximizing the profit for Motion Industries.


• Builds customer relationships to drive repeat business by relating to the customer and


• drive process improvements.


• Orders items to ensure appropriate inventory levels are maintained for customers.


• May place orders without approval for orders up to $5,000 per line and $10,000 per


• purchase order.


• Responsible for sourcing products in branch inventory, distribution center inventory or


• supplier inventory.


• Determines the most cost effective shipping method for customer orders.


• Partners with Account Representatives to ensure customer satisfaction.


• Expedites backorders. May pull inventory and prepare order for shipment to customer.


• May handle customer returns.


• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.


• Strong communication skills including written, verbal, and listening.


• Ability to multi-task and time management skills required.


• Moderate computer skills, including information processing, communicating internally and


• externally via email, using business systems and searching capabilities to find products


• on the internet.


• Product knowledge is preferred.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS:

Excellent driving record preferred. All company vehicles

are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY:

No Supervisory Responsibility

BUDGET RESPONSIBILITY:

No

COMPANY INFORMATION:

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.