Customer Service Representative

Motion Industries; Woburn (MA); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in Woburn, MA is seeking a Customer Service Representative to handle order entry, quotes, and customer inquiries under close supervision. You will place orders via phone, email, or walk-in, negotiate prices within set parameters, and support inventory and shipping decisions to meet customer needs.

Excellent communication and multitasking abilities are essential. Typical responsibilities include maintaining relationships for repeat business, processing returns, and coordinating

Qualifications

• Reliable, organized and detail oriented.
• Strong communication skills, both written and verbal.
• Ability to multi-task and manage time effectively.
• Moderate computer skills and familiarity with business systems/search capabilities.
• Product knowledge is preferred, training provided.

Responsibilities

• Responds to basic customer inquiries, provides quotes and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Negotiate sale price and purchase price within established parameters to influence gross profit.
• Adjust non-contract pricing to meet customer demand while maximizing MI profitability.
• Builds customer relationships to drive repeat business and process improvements.
• Maintains inventory levels by ordering items as needed to satisfy customers.
• Ships orders using cost-effective methods and expedites backorders as required.
• Handles customer returns and supports account representatives to ensure satisfaction.

Skills

Reliability

Organization

Attention to detail

Strong communication

Multi-tasking

Time management

Basic computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Job description

Woburn, MA, USA

Full time

R26_0000032426

SUMMARY

Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls.

JOB DUTIES

• Responds to basic customer inquires regarding products, provides quotes, and handles
• order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
• sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase
• price, within certain parameters.
• May adjust non-contract customer pricing to meet the demands of the customer based on
• competition, while maximizing the profit for Motion Industries.
• Builds customer relationships to drive repeat business by relating to the customer and
• drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders without approval for orders up to $5,000 per line and $10,000 per
• purchase order.
• Responsible for sourcing products in branch inventory, distribution center inventory or
• supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders. May pull inventory and prepare order for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED and zero (0) to three (3) years of related

experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and
• externally via email, using business systems and searching capabilities to find products
• on the internet.
• Product knowledge is preferred.

LICENSES & CERTIFICATIONS

Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare

coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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