Customer Service & Inside-Sales Intern

Sanders Industries Holdings; San Fernando (CA); On-site; USD 28,000 - 34,000; Part time

Job summary

Spira Manufacturing Corp in San Fernando, CA is seeking a Customer Service Intern for the Fall term to learn the full inside-sales and customer-service process from first contact through order shipment.

This internship supports day-to-day customer inquiries and order activity while collaborating with Customer Service, Engineering, Finance, Operations, Quality, Materials, and Outside Sales to deliver accurate service and identify workflow improvements.

Qualifications

• Clear, professional written and verbal communication with a customer-focused approach.
• Strong organization, attention to detail, follow-through, and ability to manage records and action items.
• Willingness to learn ERP and business systems, including Epicor and EDGE, and to follow documented processes.

Responsibilities

• Observe and assist Customer Service Representatives with order review, customer requirements, contract review, pricing, and coordination with Operations for scheduling.
• Respond to customer questions and support inquiries through phone, email, or chat within required timeframes, with work reviewed by the Customer Service team.
• Maintain a tracked log of resolved customer-support tickets and summarize recurring complaints, feature requests, and potential product or process issues.
• Create or organize reusable email and chat macros, templates, FAQs, and response guidance to support consistent and efficient replies.
• Review current workflows and help update standard operating procedures and troubleshooting documentation when improvements are identified.
• Escalate complex, technical, or high-priority issues to the appropriate senior team member using established protocols.
• Prepare weekly performance summaries covering KPI progress, customer pain points, learning milestones, and project status.
• Deliver an end-of-internship presentation to leadership with a process-improvement recommendation based on recurring customer feedback.

Skills

Customer communication

Organizational skills

ERP systems learning

Cross-functional collaboration

Issue identification

Education

Pursuing education

Tools

Epicor

EDGE

Job description

Spira Manufacturing Corp in San Fernando, CA is seeking a Customer Service Intern for the Fall term to learn the full inside-sales and customer-service process from first contact through order shipment.

This internship supports day-to-day customer inquiries and order activity while collaborating with Customer Service, Engineering, Finance, Operations, Quality, Materials, and Outside Sales to deliver accurate service and identify workflow improvements.