Customer Service & Inside Sales Coordinator

Snap-on; Willoughby (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

100% paid medical insurance

Company-funded HSA

Paid vacation and sick days

401K plan

Job summary

Snap-on in Willoughby, Ohio is seeking a Customer Service & Inside Sales Coordinator to serve as the primary contact for customer inquiries and provide technical support. This role involves managing customer orders, offering product recommendations, and collaborating with the outside sales team.

The ideal candidate has strong communication and customer service skills, technical aptitude, and experience with CRM systems. Snap-on offers a competitive salary range of $60,000 - $70,000 based on experience along with comprehensive medical coverage and a 401K plan.

Qualifications

• Experience in inside sales, customer support, or technical service preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong collaboration with internal and external sales teams.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries.
• Provide technical guidance on torque tools and equipment.
• Support outside sales team with lead generation activities.
• Enter and process customer orders accurately and efficiently.
• Maintain accurate records of customer interactions and opportunities.

Skills

Technical aptitude or experience with industrial tools

Strong communication and customer service skills

Ability to clearly explain technical concepts

Organized and detail-oriented

Proficiency with CRM/ERP systems

Tools

CRM/ERP systems

Microsoft Office

Job description

Overview

The Customer Service & Inside Sales Coordinator serves as the primary point of contact for inbound customer inquiries while providing technical support to both customers and the outside sales team. This role combines technical expertise, sales coordination and operational execution to ensure accurate information, efficient order processing and effective support of sales opportunities.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries in a professional and timely manner
• Provide technical guidance on torque tools, equipment, and applications
• Deliver internal technical support to the outside sales team, assisting with product selection, applications, and specifications
• Identify customer needs and recommend appropriate products or solutions
• Generate and manage customer quotations
• Check inventory levels and communicate accurate lead times to customers and sales team members
• Enter and process customer orders accurately and efficiently
• Create and maintain customer records, including adding new customers into the system
• Request, collect, and maintain tax exemption certificates and related documentation
• Route inquiries to the correct internal departments (service, calibration, engineering, etc.) when needed
• Qualify sales opportunities and direct them to the appropriate outside sales representative
• Support the outside sales team with lead generation and follow-up activities
• Manage demo tool inventory including tracking, coordinating transfers, and ensuring availability for sales use
• Maintain accurate records of customer interactions, orders, and opportunities in CRM/ERP systems
• Assist with order tracking, issue resolution, and basic troubleshooting
• Stay up to date on product knowledge, industry standards, and company offerings

Qualifications

• Technical aptitude or experience with industrial tools
• Strong communication and customer service skills
• Ability to clearly explain technical concepts to both customers and internal sales teams
• Organized, detail-oriented, and able to manage multiple tasks in a fast-paced environment
• Experience in inside sales, customer support, or technical service preferred
• Proficiency with CRM/ERP systems and Microsoft Office

Preferred Experience

• Background in industrial/mechanical equipment
• Experience working in a manufacturing, industrial distribution or tool environment
• Familiarity with calibration, torque specifications, or fastening applications

Key Competencies

• Technical problem-solving and application support
• Customer-focused mindset
• Strong collaboration with internal and external sales teams
• Time management and prioritization
• Attention to detail and process accuracy

Work Environment

• Office based role with frequent phone and computer use
• High interaction with customers, outside sales, service, and engineering teams

Salary range $60,000-$70,000 depending on experience.

Norbar Torque Tools offers 100% paid medical insurance and a company-funded HSA. Paid vacation, sick days, paid holidays, and a 401K plan are also part of the package we provide.

Snap-on is an Equal Opportunity Employer, minority/female/disabled/veteran