Inside Sales

Horizon Beverage; Norton (MA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Paid Time Off

Paid Holidays

Long Term Disability

Employee Assistance Program

Tuition reimbursement for certifi c at

Job summary

Southern Glazer’s Beverage Company in Norton, MA is seeking a Customer Service/Inside Sales professional to engage existing customers, understand their needs, and close sales while maintaining strong relationships. You will manage order processing, data entry, and activity reporting, with backup support for sales teams during vacations to ensure service levels.

The ideal candidate has 2–5 years of hospitality experience with beverage knowledge, strong communication skills, and proficiency in

Qualifications

• High school diploma or GED is required.
• 2–5 years of hospitality experience with knowledge of wine, spirits and beer.
• Strong communication and written skills; able to summarize findings.
• Detail-oriented, analytical, deadline-driven, and able to work under pressure.

Responsibilities

• Contact existing customers to inform them about products or services.
• Understand the company portfolio and customer needs to close sales.
• Enter and update customer information in the database.
• Process orders daily in an efficient and accurate manner.
• Create and update activity reports on calls and sales.
• Provide back-up support for sales teams during vacations.
• Cross-sell and upsell where appropriate.

Skills

Customer service

Communication

Typing

Problem solving

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Southern Glazer's Beverage Company, an Aff…

beverage industry, sales representative, merchandising job, beer distribution jobs, liquor sales, warehouse jobs, corporate office jobs in massachusetts

Location: Norton, MA

Job Id:904

# of Openings:1

Company Overview:

Southern Glazer’s Beverage Company of Massachusetts and Rhode Island is part of Southern Glazer’s Wine & Spirits, the world’s pre‑eminent distributor of beverage alcohol, proudly a multi‑generational, family‑owned company with operations in 47 states plus the District of Columbia, the Caribbean, and Canada. We offer an array of careers focused on delivering a captivating and rewarding experience. We challenge our colleagues every step of the way and provide them with tools to grow, succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality service to each of our customers and put you on the career path you’ve been looking for.

Overview:

The Customer Service/Inside Sales is responsible for contacting existing customers in predetermined universe to inform them about a product or service, answering questions about products or the company and asking questions to understand customer requirements and close sales.

Primary Responsibilities:

• Contact existing customers to inform them about a product or service
• Fully understand the Southern Glazer's Beverage Company portfolio
• Asks questions to understand customer needs and close sales
• Build long term trust and relationships
• Enter and update customer information in the database
• Contact customers daily and process orders in an efficient and accurate manner
• Creates and updates activity reports with record of all calls and sales
• Provide back-up support for sales teams during vacations, etc. for off premise accounts
• Identify customers’ needs, clarify information, research concern and provide solutions, cross sell and up sell
• Assist sales reps with will-calls as needed

Position Requirements:

High school diploma or GED

2-5 years’ previous hospitality experience with direct knowledge of wine, spirits and beer required. The ideal candidate will possess patience, persistence and persuasiveness and excellent typing skills. Intermediate/Advanced-level proficiency with Microsoft Word, Excel. Must be detail-oriented, analytical and deadline-driven with the ability to work under pressure. Strong communication skills (oral, written) including the ability to summarize key findings and interact with individuals at all levels.

Compensation:

Southern Glazer’s offers a starting hourly pay of $22.00 - $25.00/hour plus the opportunity to earn bonus incentives with total expected earnings between $55,000 - $58,000 annually. The hourly rate and bonus incentives are an average range for this position.

What We Offer:

Southern Glazer’s Beverage Company provides benefits, support programs, resources and expertise to help employees live healthier and safer lives—at work and on the road.

*Eligibility for the following benefits depends on employment status.

• Competitive compensation package
• Harvard Pilgrim Medical insurance
• VSP vision insurance
• Generous Paid Time Off
• Paid Holidays
• Company paid Long Term Disability
• Confidential Employee Assistance Program
• Supplemental Insurance options
• 100% paid tuition for WSET and Cicerone certification programs

EEO Employer Statement:

Southern Glazer's Beverage Company, an Aff…