Customer Service / Inside Sales

Applied Industrial Technologies; Fontana (CA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

401K with company match

Insurance

Time off

Tuition reimbursement

Employee assistance

Job summary

Applied Industrial Technologies is seeking a full-time customer service representative to join our Fontana service center. This onsite role supports the sales team and customers, with hours 7:30 am to 4:30 pm, Monday through Friday, in Fontana, CA.

You will handle inquiries, process quotes and orders, source parts, and assist in driving sales while supporting the stockroom and delivering orders as needed. A 1+ year CS/inside sales background and basic Excel skills are preferred.

Qualifications

• 1+ year customer service or inside sales experience.
• Bearings or power transmission knowledge is a plus.
• Attention to detail and ability to multitask.
• Written and verbal communication skills, including English grammar.
• High school diploma or equivalent.
• Must be able to lift up to 50 lbs.
• Mechanical aptitude. Basic computer skills including Excel.
• Valid driver's license and clean driving record.

Responsibilities

• Handle customer inquiries, quotes, order processing, and returns.
• Source parts and assist in generating sales.
• Support the stockroom and deliver orders as needed.

Skills

Customer service

Attention to detail

Multitasking

English grammar

Education

High school diploma or equivalent

Tools

Excel

Job description

We are hiring a full-time creative, resourceful customer service representative (CSR) in Fontana, CA. In this role, you will provide professional and timely support to our sales team and customers.

This position is onsite at our service center, part of a great team. Hours are 7:30 am - 4:30 pm Monday through Friday.

Why join us?

Applied is listed as one of the World's Best Employers by Forbes for 2021. We have earned the Outstanding Employer Support award from the US Navy, are listed as #8 in the top 50 Industrial Distributors for 2025, and we are a GSA approved vendor. Applied has been fortunate to retain associates who have built long lasting careers. 25% of our U.S. team has 20+ years of service!

In addition to competitive hourly pay, monthly, quarterly, and annual bonus opportunities, and all the benefits you'd expect from an industry leader (401K with company match, insurance, time off, tuition reimbursement, employee assistance, etc.) you will also enjoy:

• A LASTING CAREER - Career paths are available in sales, operations, or management throughout the country

• Professional development and training

• Great work / life balance

• Team oriented company culture where it's called work for a reason but have fun in the process. Customers can hear that in your voice

• Join a local team with company backing

In accordance with applicable wage transparency law requirements, the typical estimated hourly rate range for this position and location is $21.00 - $24.00/hr depending on experience. Potential bonus opportunity is tied to location and individual performance and has averaged $100 - 250 per month. No specific amount is guaranteed.

What you'll do:

In our fast-paced team environment, you will partner with our customers and Account Manager to find products and services, solve customer needs, and build ongoing positive business relationships.

• Customer inquiries, quotes, order processing, expediting / returns

• Sourcing parts

• Assist in generating sales

• Help in the stockroom as needed, deliver orders to customers as needed

Qualifications:

• 1+ year customer service or inside sales. Industrial distribution or parts counter environment a plus

• Bearings or power transmission knowledge preferred

• Attention to detail, accuracy, ability to multitask, sense of humor

• Written and verbal communication skills, including English grammar

• High school diploma or equivalent

• Must be able to lift up to 50 lbs.

• Mechanical aptitude. Basic computer skills including Excel

• Valid driver's license & clean driving record (MVR)

• This position is not eligible for relocation benefits and is expected to be performed on site.

• Candidates must be authorized to work in the US. We are not able to offer sponsorship of work visas for this position.

Come for the job. Stay for the career. Apply for immediate consideration!

Applied Industrial Technologies is built on a philosophy that puts people first. We are an equal opportunity employer, and we are committed to a workforce in which we enforce fair treatment and provide growth opportunities for everyone. All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.