Customer Service Associate - Home Improvement

Lowe's Companies, Inc.; Knoxville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) matching

Employee stock purchase program

Associate discount 10%

Track to the Trades

Job summary

Lowe's Companies, Inc. in Knoxville, TN is seeking a Customer Service Associate who welcomes customers and helps them find the right products for their home improvement needs.

You will assist shoppers, answer questions, and ensure merchandise is accessible and well-presented. This role offers diverse responsibilities across departments, opportunities to learn trade skills, and a pathway to growth within a large retailer.

Qualifications

• 6 months experience using a computer, including inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smart phones and tablets.
• Reading, writing, and performing basic arithmetic.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross‑functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer skills

Retail tech experience

Basic math

Stand/walk for long periods

Lifting 25 lbs

Job description

Lowe's Companies, Inc. in Knoxville, TN is seeking a Customer Service Associate who welcomes customers and helps them find the right products for their home improvement needs.

You will assist shoppers, answer questions, and ensure merchandise is accessible and well-presented. This role offers diverse responsibilities across departments, opportunities to learn trade skills, and a pathway to growth within a large retailer.