Customer Service Hospitality – Reservations | Online

Professional Travel Hub; New York (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Structured onboarding

Training provided

Collaborative team culture

Flexible work environment

Job summary

Professional Travel Hub in New York is seeking entry-level professionals for a Customer Service Hospitality – Reservations role. You will assist clients with coordinating hotel and travel reservations, manage booking details, and ensure a smooth, positive customer experience.

This position requires no prior experience and includes comprehensive onboarding with training and support to help you grow in hospitality and travel.

Qualifications

• Entry-level position with no prior experience required.
• Training and support provided to new hires.
• Strong communication and a customer-first approach is essential.

Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services.
• Provide clear and professional communication regarding booking details and availability.
• Support the reservation process from inquiry through confirmation.
• Review reservation information for accuracy, including dates and guest details.
• Maintain organized records of client bookings and communications.
• Provide follow-up support and respond to customer questions as needed.

Skills

Customer service mindset

Communication skills

Attention to detail

Independent task management

Organizational skills

Tools

Reservation systems

Online booking tools

Job description

Position Overview

We are seeking service-driven and detail-oriented individuals to join our team in a Customer Service Hospitality – Reservations role. This position focuses on assisting clients with coordinating reservations, managing booking details, and providing a smooth and positive customer experience.

This is an entry-level opportunity within the hospitality and travel space. No prior experience is required. Training and support are provided.

Key Responsibilities

• Assist clients with making and managing reservations for hotels, resorts, and travel-related services
• Provide clear and professional communication regarding booking details and availability
• Support the reservation process from inquiry through confirmation
• Review reservation information for accuracy, including dates and guest details
• Maintain organized records of client bookings and communications
• Provide follow-up support and respond to customer questions as needed

Qualifications

• Strong communication skills with a customer-first approach
• Organized with attention to detail
• Comfortable using online systems and reservation tools
• Ability to manage tasks independently
• Customer service, hospitality, or administrative experience is helpful but not required

What We Offer

• Structured onboarding and training
• Access to reservation systems and travel resources
• Ongoing support and professional development
• Flexible work environment
• Collaborative and supportive team culture

Ideal Candidate

This role is ideal for individuals interested in hospitality, reservations, and customer service, especially those looking to build experience in a structured, service-focused environment.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist your recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.