Customer Service & Growth Advocate (Mon-Fri)

The Juris Agency; Idalou (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Career Growth Opportunities

Mon-Fri Schedule

Hands on Training

Job summary

Becky Craycraft Insurance Agency in Lubbock, Texas, is seeking a Full-Time Customer Service Representative to manage accounts, maintain relationships, and ensure customer satisfaction. In this role, you will play a vital part in managing and growing our customer base with a positive attitude and proactive service.

You will handle policy changes, collect payments, and pursue cross-sell opportunities including financial products, while upholding underwriting, rating and compliance requirements to

Qualifications

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Professional phone etiquette.

Responsibilities

• Process customer policy change requests.
• Take premium payments from customers.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.

Job description

Becky Craycraft Insurance Agency in Lubbock, Texas, is seeking a Full-Time Customer Service Representative to manage accounts, maintain relationships, and ensure customer satisfaction. In this role, you will play a vital part in managing and growing our customer base with a positive attitude and proactive service.

You will handle policy changes, collect payments, and pursue cross-sell opportunities including financial products, while upholding underwriting, rating and compliance requirements to