Customer Service - Greeter - Pittsburgh Airport

National Car Rental; Pittsburgh (Allegheny County); On-site; USD 19,286 - 26,174; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at Pittsburgh International Airport is hiring a Greeter to provide friendly, efficient service throughout the rental car process. You will greet members, assist with the Emerald Aisle program, and help direct customers to the appropriate areas to ensure quick, smooth transactions.

The role offers shifts at PIT with competitive pay and benefits, including PTO and health, dental, and vision insurance. A valid US work authorization and a high school diploma are required.

Qualifications

• Must have at least 1 year prior customer service retail or administrative support experience.
• Must be at least 18 years old.
• Must be authorized to work in the United States without future sponsorship.

Responsibilities

• Greet members and assist across the rental process.
• Direct customers to exit booth and provide directions/maps.
• Assist with questions to minimize counter visits and ensure smooth service.
• Maintain Emerald Aisle and keep areas tidy and welcoming.
• Provide upgraded vehicles on request and maintain high service standards.
• Attend to miscellaneous duties to meet customer needs.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Greeter. The Greeter will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient. The pay for this position is $16.50 per hour. This position is located at the Pittsburgh International Airport (PIT) - Rental Car Acc Rd Lot 7, Pittsburgh, PA 15231.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

We Have The Following Schedules Available

• Monday - Friday: 8:00am to 4:30pm (Off Saturday/Sunday)
• Monday - Friday: 10:00am to 6:30pm (Off Saturday/Sunday)
• Sunday - Thursday: 10:00am to 6:30pm (Off Friday/Saturday)

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

• Work proactively with shuttlers, auto detailers, return agents and managers to ensure proper vehicle supply
• Welcome members to the facility when they exit the bus or arrive on the lot
• Direct customers to exit booth, provide local directions and maps and provide return directions where applicable
• Assist members with questions and concerns to minimize counter visits
• Communicate customer service issues to management
• Ensure that hangtag information is completed correctly
• Maintain clean low mileage fleet mix requirements
• Maintain Emerald Aisle for cleanliness
• Thank member for their business
• Provide upgraded vehicles on request
• Perform other customer service related duties in addition to those listed, to ensure our service meets the needs of our customers
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year prior customer service retail or administrative support experience
• Must have a valid driver's license with no more than 2 moving violation and/or at-fault accident on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 3 years