Customer Service Gaming Associate

Knighted-; San Jose (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Comprehensive training

Pay raises

Health insurance

Vision & dental

401(k)

Paid time off

Career advancement

Job security

Job summary

Knighted seeks a Gaming Associate in California to join a fast-paced, detail-oriented team. You will handle casino chips, verify game fairness, and report suspicious activity while delivering superior guest service.

This full-time role offers comprehensive paid training, opportunities for pay raises with mastery of games, and robust benefits including health, vision and dental plans, a 401(k), paid time off, and clear paths to leadership roles.

Qualifications

• Must be 21 years of age or older.
• Authorization to work in the U.S.
• Proficient in mental math for fast, accurate calculations.
• Open availability for the casino's 24/7 hours of operation.
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure.

Responsibilities

• Handle casino chips and verify game fairness and accuracy.
• Report any suspicious activity promptly and accurately.
• Foster exceptional customer service and maintain a professional environment for guests and colleagues.

Skills

Mental math

Customer service

Attention to detail

Communication

Open availability

Job description

If you thrive in fast-paced environments and welcome a challenge, Knighted is the place for you. As a Gaming Associate, you'll be at the heart of the action, putting your math skills and attention to detail to work. This full-time, hands‑on role is perfect for students on break, recent grads, or anyone looking for long‑term work that keeps you sharp and offers growth. Turn your hustle into momentum and start building your future with Knighted today.

As a Gaming Associate, your role involves close collaboration with casino personnel and dealers – handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues.

• Work Schedule: Full-time only. 4 days per week, 10 hours per shift (3 days off each week).
• Weekend Requirements: Friday, Saturday, and Sunday availability is required.
• Shifts: Be prepared to work late‑night and overnight hours.
• Training Schedule: Mon–Fri, 12pm–8pm.

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Requirements

Qualifications

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure

Physical

Physical Requirements

• Able to sit or stand at a gaming table for 3–4 hours at a time
• Able to use hands and fingers in a dexterous manner (rotating wrists, grabbing, pulling, pushing, pinching, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Necessary vision capabilities: close, distance, color, peripheral, and depth perception
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast‑paced, high‑pressure environments

Grow With Us

Why Join Knighted?

• Comprehensive Paid Training No casino experience? No problem. Our training program ensures you feel fully prepared, with hands‑on learning and a clear understanding of the job.
• Pay Raises With each new game mastered, you open the door to increased compensation. Your commitment to excellence drives your growth, and we're with you every step of the way.
• Robust Benefits 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.
• Community Engagement Through our Knighted Neighbors program, we provide opportunities to give back - volunteering at local events and supporting meaningful causes.
• Low Physical Demand This role focuses on customer service, quick thinking, and attention to detail – no heavy lifting required.
• Career Advancement 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates – clear, achievable pathways into leadership roles.
• Stable Industry, Steady Work California's card room casino industry is one of the most regulated and resilient industries in the state – it doesn't slow down with the economy. Gaming Associates enjoy consistent hours, reliable schedules, and long‑term job security in an industry that has operated continuously for decades and isn't going anywhere.

How It Works

Interview Process

1 Initial Interview 30 minutes
A conversation with a recruiter to talk through your experience, fit, and complete a brief math assessment.

2 Final Interview 30–45 minutes
A deeper conversation to confirm mutual fit before an offer is extended.

3 Orientation 3–4 hours
Selected candidates complete orientation before training begins.

Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visitingcalcivilrights.ca.gov/fair-chance-act/ .