Customer Service Gaming Associate

Knighted; American Canyon (CA); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Comprehensive Paid Training

Pay Raises

Robust Benefits

Career Advancement

Community Engagement

Job summary

A gaming company in American Canyon is seeking a Gaming Associate to oversee live card-room games. This full-time role requires individuals to manage casino chips, ensure game fairness, and provide exceptional customer service. Candidates must be at least 21 years old, have open availability, and be able to pass background checks. The company offers comprehensive training, career advancement opportunities, and a robust benefits package including health insurance and 401(k).

Qualifications

• Must be 21 years of age or older.
• Authorization to work in the U.S.
• Ability to pass a lifetime background check, credit check, and drug screen.

Responsibilities

• Oversee live card-room games and ensure fairness.
• Handle casino chips and report suspicious activity.
• Foster a professional environment through teamwork.

Skills

Proficient in mental math

Open availability

Excellent communication skills

Job description

Start This Winter: Casino Gaming Associate with Growth Potential

Knighted is hiring Gaming Associates to help oversee live card-room games in a professional and dynamic environment. Whether you're looking for stable, indoor work this winter or to start a new career in the New Year, this opportunity is perfect for motivated individuals ready to grow!

As a Gaming Associate, your role involves close collaboration with casino personnel and dealers, encompassing tasks like handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff.

Locations

American Canyon, CA

Pay Rate

$21 - $22 per hour. The additional $2/hour is for late-night shifts.

Work Schedule

Full-time only. 4 days per week, 10 hours per shift.

Weekend Requirement

Friday, Saturday, and Sunday availability is required.

Shifts

Be prepared to work late-night and overnight hours.

Training Schedule

Monday - Friday, 12 pm - 8 pm.

Video

Want to see the Gaming Associate role in action? Click here to watch a video. If the link doesn’t open, you can also find it by searching Gaming Associate on YouTube.

Please Note

Submitting an application allows you to be considered for any of our locations across California. To streamline the process and avoid duplicates, please submit only one application.

Qualifications

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure

Physical Requirements

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Has necessary vision capabilities: close, distance, color, peripheral, and depth perception
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Why Join Knighted?

• Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job.
• Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation. Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development.
• Robust Benefits: Access to an extensive benefits package, including 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.
• Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference—both inside and outside the casino.
• Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required.
• Career Advancement: Grow your career with clear, achievable pathways into leadership roles. 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates, demonstrating our commitment to developing talent from within and supporting long-term professional growth.

Interview Process

• Initial Interview - 30 Minutes
• Final Interview - 30-45 Minutes
• Orientation - 3-4 Hours

Compliance

Knighted Ventures and similar organizations are regulated by the California Gambling Control Commission, ensuring compliance with state gaming regulations.

Equal Employment Opportunity

Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Fair Chance Act

Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair-chance-act/.

Privacy Notice

By submitting your application you acknowledge and confirm that you have received, read and understand Knighted's Job Applicant Privacy Notice and hereby authorize and consent to the Company’s use of the personal information and sensitive personal information it collects, receives or maintains for the business purposes identified in the disclosure.