Customer Service Gaming Associate

Knighted-; Salinas (CA); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Comprehensive training

Pay raises

Benefits package

Community involvement

Career advancement

Low physical demand

Job summary

Knighted is seeking a Gaming Associate in a high-energy casino environment. This full-time position emphasizes numbers, detail, and customer service at gaming tables. You will work 4 days per week, 10 hours per shift, with mandatory late-night and overnight hours, including weekends.

Training is comprehensive to prepare you for all duties, with opportunities for pay raises and a robust benefits package. The role focuses on service, accuracy, and teamwork in a fast-paced setting with room for

Qualifications

• Must be 21 years of age or older.
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure

Responsibilities

• Assist players and manage gaming table interactions with high energy and accuracy.
• Handle chip management and banking reconciliation within shift duties.
• Maintain focus and composure in fast-paced, high-pressure casino environments.
• Uphold security and compliance procedures during gameplay and transactions

Skills

Mental math

Attention to detail

Customer service

Flexibility

Communication

Job description

If you thrive in high-energy environments and love a challenge, Knighted is the place to be. As a Gaming Associate, you’ll be at the center of the action, using your knack for numbers and keen attention to detail. This is a full-time, hands-on opportunity perfect for driven individuals who want to stay sharp and grow professionally. Make your hustle count and build your future with us.

Pay Rate: $22 - $24 per hour (the additional $2/hour is for late-night shifts)
Work Schedule: Full-time only. 4 days per week, 10 hours per shift.
Weekend Requirement: Friday, Saturday, and Sunday availability is required.
Shifts: Be prepared to work late-night and overnight hours.
Training Schedule: M - F, 9 pm - 5 am

Qualifications

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure

Physical Requirements

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
• Able to lift 5-10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Has necessary vision capabilities: close, distance, color, peripheral, and depth perception
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Why Join Knighted?

• Comprehensive Paid Training:No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job.
• Pay Raises:With each new game mastered and every skill honed through our training, you're not just gaining expertise - you're opening the door to increased compensation. Your commitment to excellence is the driving force behind your growth, and we're excited to stand by you every step of the way, supporting your journey to financial success through continuous learning and skill development.
• Robust Benefits:Access to an extensive benefits package, including 401(k), student loan resource assistance, health insurance, vision and dental plans, and paid time off.
• Community Engagement:Through our Knighted Neighbors program, we provide opportunities to give back. From volunteering at local events to supporting meaningful causes, you can join a team that values making a difference - both inside and outside the casino.
• Low Physical Demand:This role focuses on customer service, quick thinking, and attention to detail - no heavy lifting required.
• Career Advancement:Grow your career with clear, achievable pathways into leadership roles. 99% of our current supervisors, managers, and trainers began their journey as Gaming Associates, demonstrating our commitment to developing talent from within and supporting long-term professional growth.

Interview Process

In our interview process, we aim to ensure each person that joins the team is the right fit for Knighted and will provide ample information for you to assess if Knighted is the right fit for you. The process for this role is as follows:

Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Knighted will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Knighted is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visitingcalcivilrights.ca.gov/fair-chance-act/ .