Customer Service Gaming Associate

Knighted; San Bruno (CA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Comprehensive paid training

401(k) and student loan assistance

Fully-covered health insurance

Career advancement opportunities

Job summary

A leading gaming company in San Bruno, CA, seeks passionate Gaming Associates. This full-time position involves ensuring a fair and enjoyable gaming experience while collaborating with staff. Ideal candidates will be proficient in mental math, have strong communication skills, and be available for night shifts. Comprehensive training and a robust benefits package are offered, supporting career growth and employee engagement.

Qualifications

• Must be 21 years of age or older.
• Authorization to work in the U.S.
• Open availability for the casino's 24/7 hours of operation.

Responsibilities

• Collaborate with casino personnel and dealers.
• Handle casino chips and verify game fairness.
• Report suspicious activity promptly.

Skills

Proficient in mental math

Effective communication

Stress management

Job description

Fall Into a New Career with Knighted! Bring your passion! We’ll teach the skills.

We’re hiring Gaming Associates at Knighted, and we’re looking for people who are great with numbers and thrive in a fast-paced, exciting environment. This isn’t just a job, it’s an opportunity to build real-world skills and start a long-term career with a company that invests in its people.

If you’re a night owl looking for a full-time role that keeps your mind engaged and leaves your work at the door, this could be the perfect fit.

As a Gaming Associate, your role involves close collaboration with casino personnel and dealers, encompassing tasks like handling casino chips, verifying game fairness and accuracy, and promptly reporting any suspicious activity. You'll help foster exceptional customer service by nurturing a positive and professional environment for both guests and colleagues through effective teamwork with the casino staff.

Location: San Bruno, CA

Pay Rate: $23 - $25 per hour (Additional $2/hour for late-night shifts)

Shifts: 4 days, 10 hours (Full-Time only, but be ready to work late hours. Weekend availability required.)

Training Schedule: M - F, 12 pm - 8 pm

Qualifications

• Must be 21 years of age or older
• Authorization to work in the U.S.
• Proficient in mental math (addition, subtraction, multiplication, and division)
• Open availability for the casino's 24/7 hours of operation
• Ability to pass a lifetime background check, credit check, and drug screen for state licensure

Physical Requirements

• Able to sit or stand at a gaming table for 3 to 4 hours at a time
• Able to use hands and fingers in a dexterous manner (movements include rotating wrists, grabbing, pulling, pushing, pinching, painting, tapping)
• Able to lift 5–10 pounds for chip management and bank reconciliation (varies by location)
• Able to see, speak, and hear clearly during gameplay
• Has necessary vision capabilities: close, distance, color, peripheral, and depth perception
• Comfortable with direct communication and giving corrections when needed
• Able to stay focused and manage stress effectively in fast-paced, high-pressure environments

Why Join Knighted?

• Comprehensive Paid Training: No experience? No problem. Our thorough training program ensures you feel fully prepared for the role, with hands-on learning and a clear understanding of the job.
• Pay Raises: With each new game mastered and every skill honed through our training, you're not just gaining expertise — you're opening the door to increased compensation.
• Robust Benefits: Access to an extensive benefits package, including 401(k), student loan assistance, fully-covered health insurance, vision and dental plans, and paid time off.
• Employee Perks: Team activities, ability to work on multiple games, and opportunities for growth.
• Community Engagement: Through our Knighted Neighbors program, we provide opportunities to give back.
• Low Physical Demand: This role focuses on customer service, quick thinking, and attention to detail—no heavy lifting required!
• Career Advancement: Progress into leadership roles; many of our current leaders started as Gaming Associates.

Interview Process

• Initial Interview - 30 Minutes
• Final Interview - 30-45 Minutes
• Orientation - 3-4 Hours

Knighted provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.