Customer Service French Bilingual

Keystone Automotive Operations, Inc.; Exeter (Luzerne County); Hybrid; USD 10,000 - 60,000; Full time

Job summary

A forward-thinking company is seeking enthusiastic Customer Service Representatives fluent in French and English to join their Exeter team. This role offers a unique opportunity to develop your skills in a supportive environment with extensive training and coaching. Enjoy a hybrid work-from-home schedule after the initial training period, along with a comprehensive benefits package that includes medical, dental, and a strong 401K plan. With a focus on employee growth and teamwork, this position is perfect for those eager to learn and advance their careers in a dynamic industry.

Benefits

Medical, Dental, and Vision Benefits

401K with Company Match

Paid Time Off

Employee Referral Bonus

Tuition Reimbursement

College Scholarships for Dependents

Employee Discount Program

Teambuilding Events

Qualifications

• Fluent in French and English for effective communication.
• Strong customer service skills with a focus on empathy.

Responsibilities

• Respond to calls and emails from established customers.
• Collaborate with departments to resolve customer issues.
• Use selling techniques to drive additional sales.

Skills

Bilingual (French and English)

Customer Service

Sales Techniques

Problem Solving

Computer Proficiency

Education

High School Diploma or Equivalent

Job description

Customer Service French Bilingual

Shift: Mon-Fri, between 9 a.m. – 5:30 p.m. (8-hour shift)
Hourly Rate: Starting rate up to $21/hour

Perks: Apply @ www.keystoneautomotive.com/careers to learn more.

• Potential for a hybrid work-from-home schedule! (After 6-month training period, based on performance)
• In-depth onsite training with individual coaching to maximize your growth!
• Highly transferable sales and service skills

What can Keystone Automotive Operations do for YOU?

KAO provides its employees with more than a job; we provide them with a career. Our company believes in offering its employees the opportunity to learn and grow using competitive training programs, coaching, communication, and collaboration. This empowers our employees, further allowing them to pursue both functional and upward mobility within the company. Keystone Automotive Operations also offers:

• Benefits Package: Medical, Dental, Vision, & Employee Assistance Programs
• Strong 401K with generous company match
• Paid Time Off & Paid Company Holidays
• Employee Referral Bonus: Eligible to make referrals immediately after first day
• Tuition Reimbursement
• College Scholarships for Employee Dependents
• Employee Discount Program
• Teambuilding Events: Past events include baseball games, amusement parks, concerts (Usually with free food!)
• And More!

Who is Keystone Automotive Operations?

We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe.

With over 2,000 employees, we strive to reflect this culture by living our values of Commitment, Customer Service, Execution, Integrity, Leadership, Teamwork, & Fun. These values enable us to provide our employees with the tools they need to succeed. When you succeed, we succeed in our goal of delivering the products that people need when they need them!

Your Role with Keystone Automotive Operations

We are currently hiring enthusiastic Customer Service French Bilingual Representatives for our Exeter, PA location. DO NOT let our company name scare you! No automotive or RV experience required, only a deep desire to LEARN!

Responsibilities Include

• Responding to incoming calls & emails from our established customers (NOT retail customers)
• Service call resolution or escalation, including providing order and delivery status
• Collaborating with other departments, third-party carriers, and suppliers to resolve customer issues
• Using selling techniques to drive additional sales
• Performing all tasks to standards and metrics consistently

Basic Qualifications:

• Ability to fluently read, write, & speak both French and English
• Energy, enthusiasm, & empathy towards customers
• Ability to relate to customers and solve their problems
• Punctuality and attention to detail
• Calm demeanor with confidence to offer solutions
• Desire to grow professionally
• Computer proficiency
• High school diploma or equivalent

Preferred Skills

• Sales or customer service experience, especially in a contact center environment