Spanish Bilingual Outbound CSRs – Project-Based | Philippines

Peak Support; Cambridge (MA); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Bilingual Customer Service Representative for a project-based role. This position involves making high volumes of outbound calls, engaging with prospects, and driving successful outcomes. The company promotes a positive work culture and offers the convenience of working from home. Ideal candidates will excel in communication and be motivated to exceed performance targets. This is a fantastic opportunity to join a supportive team and build a rewarding career in customer service.

Qualifications

• Experience in high-volume outbound calling or telemarketing.
• Exceptional verbal communication and listening skills.

Responsibilities

• Make a high volume of outbound calls daily to prospective customers.
• Accurately document call outcomes and updates in the CRM system.

Skills

Verbal Communication

Listening Skills

Outbound Calling

CRM Systems Proficiency

Organizational Skills

Tools

Call-Tracking Software

Job description

Join Our Team as a Spanish Bilingual Outbound Customer Service Representative – Project-Based | Philippines

Peak Support is seeking Bilingual Customer Service Representatives for a high-volume outbound project to join our team in the Philippines.

Position Overview

We are looking for a dedicated and results-oriented Bilingual Customer Service Representative with experience in managing large volumes of outbound calls, engaging effectively with prospects, and driving successful outcomes. This role is ideal for someone who thrives in a fast-paced environment, excels in communication, and is motivated to meet and exceed targets.

Key Responsibilities

• Make a high volume of outbound calls daily to prospective customers or clients.
• Engage with prospects to introduce products, services, or campaigns effectively.
• Handle objections and provide clear, compelling responses to generate interest and secure engagement.
• Accurately document call outcomes, updates, and follow-ups in the CRM system.
• Achieve or exceed daily, weekly, and monthly call and performance quotas.
• Build rapport with prospects and clients to maintain a positive company image.
• Collaborate with team members and managers to refine call strategies and improve effectiveness.
• Continuously update knowledge of company products, services, and target audience.
• Manage time efficiently to maintain consistent productivity throughout shifts.

About Peak Support and Our Work-from-Home PLUS Model

At Peak Support, we are committed to providing exceptional service to our clients and creating an exceptional work environment for our team members. We foster a positive, encouraging, and performance-driven culture that enables our team members to build rewarding, long-term careers. Our Glassdoor rating of 4.5 reflects our dedication.

We offer the convenience of working from home, backed by the stability of an established organization with growth opportunities. Since day one, Peak Support has been 100% remote, with processes supporting the success of our remote team members.

Requirements

• Amenable to a project-based employment opportunity.
• Proven experience in high-volume outbound calling, telemarketing, or sales.
• Exceptional verbal communication and listening skills.
• Ability to handle rejection professionally and positively.
• Proficiency in CRM systems and call-tracking software.
• Self-motivated with the ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Ability to adapt communication styles to various customer profiles.

Preferred Qualifications

• Experience in sales, lead generation, or customer service roles.
• Familiarity with scripts and techniques for high-volume calling.
• Knowledge of industry-related products or services.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Outsourcing and Offshoring Consulting