Customer Service & Food Prep Team Member

El Pollo Loco; Santa Ana (CA); On-site; USD 28,000 - 30,000; Full time

Job summary

El Pollo Loco in Santa Ana, CA is seeking a Service Team Member to greet guests, assemble orders, and help prep fire-grilled favorites. You’ll contribute to a fast-paced, friendly dining experience while learning our recipes and standards.

The role emphasizes customer service, accurate order processing, and teamwork. Prior food service or customer service experience is preferred but not required; we offer flexible full-time or part-time schedules and growth opportunities.

Qualifications

• Previous experience in customer service or food service is preferred but not required.

Responsibilities

• Work collaboratively with restaurant team members to achieve goals and uphold standards.
• Greet and assist customers with their orders in a friendly manner.
• Process and assemble customer orders efficiently and accurately.
• Assist in food preparation per recipes and procedures.
• Use suggestive selling to enhance the customer experience and increase sales.

Skills

Customer service

Job description

El Pollo Loco in Santa Ana, CA is seeking a Service Team Member to greet guests, assemble orders, and help prep fire-grilled favorites. You’ll contribute to a fast-paced, friendly dining experience while learning our recipes and standards.

The role emphasizes customer service, accurate order processing, and teamwork. Prior food service or customer service experience is preferred but not required; we offer flexible full-time or part-time schedules and growth opportunities.