Customer Service Floater - Teller & Banking Support

Partners Bank; Sanford (ME); On-site; USD 25,000 - 32,000; Full time

Job summary

Partners Bank in Sanford, Maine seeks a Customer Service Assistant I Float to support teller and customer service duties across branches. The role emphasizes needs-based sales, deposit product knowledge, and prompt issue resolution to meet customer needs.

This full‑time, onsite position requires at least one year of banking experience, strong interpersonal skills, and the ability to multitask in a fast-paced bank environment. Relocation is not provided, and on-site work is required.

Qualifications

• Minimum of one year of teller or customer service banking experience in a branch or call center environment.
• Strong sales, service, interpersonal and communication skills.
• Interacts well with others and enjoys working with a variety of people in a team environment.
• Strong organizational, technical and computer skills.
• Adapts well to change and is able to effectively multitask.
• Strong knowledge of teller and customer service processes, policies, guidelines and procedures.
• Satisfactory product knowledge of banking products and service with ability for further development.

Responsibilities

• Highly proficient in processing of teller transactions and routine customer service tasks.
• Identify cross-sell opportunities and respond to customer inquiries to recommend appropriate products or solutions.
• Open basic deposit accounts and assist with electronic banking inquiries and services.
• Maintain and balance a cash drawer accurately.
• Provide a high level of service to customers, coworkers and team members.
• Understand and follow policies including security, compliance and operations.
• Participate in ongoing training in sales, service, compliance and product knowledge.
• May float to another local branch to cover staffing.
• Performs additional duties as required.

Skills

Teller experience

Customer service

Sales

Interpersonal skills

Communication skills

Team orientation

Organizational skills

Computer skills

Job description

Partners Bank in Sanford, Maine seeks a Customer Service Assistant I Float to support teller and customer service duties across branches. The role emphasizes needs-based sales, deposit product knowledge, and prompt issue resolution to meet customer needs.

This full‑time, onsite position requires at least one year of banking experience, strong interpersonal skills, and the ability to multitask in a fast-paced bank environment. Relocation is not provided, and on-site work is required.