Customer Service - First Impressions Team

Meyers Pet Care; Belvidere (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Simple IRA Plan: matching up to 3%

Flex Plan: up to $2750 for medical/vis

40-Hour Workweek

Professional Development

Company Events

Job summary

Meyer’s Tails Up Farm in Belvidere, Illinois is seeking a 1st Impressions Team Member to greet guests, manage tours, reservations, and information about services. You will communicate with customers empathetically, guide them to optimal plans for their pets, and help build WOW experiences.

The role requires a high school diploma or equivalent, 3+ years in customer service and retail, and strong communication skills.

Qualifications

• Related Experience: 3+ years of experience in customer service
• 3+ years of experience in retail sales
• Experience working with sensitive situations, helping to develop WOW experiences(Both feminine and masculine customers)
• MS Office Skills
• Speed to multi-task in high energy environment
• The Ideal Candidate is: A team player with outstanding communication skills
• Empathetic to the issues our customers are facing, and the ability to lead them to using our facility
• Proactive and able to solve problems
• A people person who loves listening and building rapport
• Not afraid to ask probing questions
• A person who demonstrates follow-through skills
• Good at dog handling skills
• Able to be flexible with work schedule, including alternating weekend hours
• Able to receive constructive criticism
• Able to gather and document information/data quickly
• Able to thrive in a fast-paced environment
• Seeking a long term seat, is responsible, punctual and dependable
• Requires basic computer skills and typing mastery
• A tenacious and resilient demeanor
• An innate hunger for growth
• A mentality that feedback is priceless
• Flexibility with change- we are constantly improving technology and processes, and the ability to pivot is crucial

Responsibilities

• You must be comfortable making outgoing calls, emails throughout the day and meet and greet customers consistently.
• For new clients, being a guide while soft-selling and being a champion for our farm.
• For clients who have used the farm, discuss and document their experiences (i.e. what was done well and what needs improvement).
• For clients who did not use our farm, discuss and document why and what we can do to improve the process.

Skills

Customer service experience

Retail sales experience

MS Office skills

Multi-tasking in high-energy env

Dog handling skills

Empathy and communication

Problem solving

Education

High school diploma or equivalent

Associate degree or higher preferred

Job description

FIRST IMPRESSIONS TEAM | JOB DESCRIPTION

At Meyer’s, we’re on a crusade to help owners improve the relationship between them and their dogs and be the HERO in their lives and we're the lifeguards. We are YODA and the pet owner is LUKE SKYWALKER. We exist for the pets & the owners who are not only visit the farm but in the community. We're doing work that matters.

Meyer’s is 3rd generation dog professionals. Kent & Gwen Meyer have led Meyer’s since their mid-twentieswhen they weren’t believable. They now have been teaching “dog speak” for over 25 years and have woven dog behavior into every aspect of services at Meyer’s. That will never change. What WILL change—and HAS to change is HOW we do things. We’re changing every day so we can INSPIRE more & more people with their dogs . . . and our Team of 45+ is changing and growing fast. We need help.

A FEW OF OUR VALUES:

WARRIOR SPIRIT – we never give up

SERVANT HEART – we follow the Golden Rule and embrace our tribe

FUN ATTITUDE – passionate about what we do and celebrate successes

WOW OUR CUSTOMERS – deliver world-class hospitality, create memorable connections

By joining Meyer’s, you’re choosing to join our clear mission: We provide EDUCATION & SERVICES to improve the RELATIONSHIP between dogs & their owners.

If this doesn’t fire you up, this is probably not the right career step for you. If it DOES, keep reading.

WHO GREETS GUESTS AT THE FARM

The hospitality team is often the first point of contact for new & existing guests for tours, reservations, information about our many services, and as such, this is one of the most important roles at Meyer’s. The team has both 1st Impression and Guest Relations staff who strive to take customers all the way to “Wow!”, doing work that matters. Meyer’s has a strong sense of community with many staff being part of the team for over 10 years building, innovating, and being part of something bigger than themselves.

The Hospitality team islooking for a 1st Impressions team member who will be responsible for communicating with our customers, being empathetic to the issues they are facing, and guiding them to a plan which best fits their pets’ needs.

If you answer yes to the following questions, you may have what it takes to be a 1st Impressions Team Member.

• When your friends or family are stressed about something, are you the person they want to talk things through with?
• Do you want to be a part of a team that meets customers where they are at and helps them take the next step?
• Do you enjoy meeting and greeting people you have never met?
• Does your voice smile over the phone?

WHAT YOU BRING

Related Experience:

• 3+ years of experience in customer service
• 3+ years of experience in retail sales
• Experience working with sensitive situations, helping to develop WOW experiences(Both feminine and masculine customers)
• MS Office Skills
• Speed to multi-task in high energy environment

The Ideal Candidate is:

• A team player with outstanding communication skills
• Empathetic to the issues our customers are facing, and the ability to lead them to using our facility
• Proactive and able to solve problems
• A people person who loves listening and building rapport
• Not afraid to ask probing questions
• A person who demonstrates follow-through skills
• Good at dog handling skills
• Able to be flexible with work schedule, including alternating weekend hours
• Able to receive constructive criticism
• Able to gather and document information/data quickly
• Able to thrive in a fast-paced environment
• Seeking a long term seat, is responsible, punctual and dependable

Requires basic computer skills and typing mastery.

A tenacious and resilient demeanor.

An innate hunger for growth.

A mentality that feedback is priceless.

Flexibility with change- we are constantly improving technology and processes, and the ability to pivot is crucial.

Basic Education:

• High school diploma or equivalent
• Associate degree or higher preferred

Key Result Areas:

You must be comfortable making outgoing calls, emails throughout the day and meet and greet customers consistently.

For new clients, being a guide while soft-selling and being a champion for our farm.

For clients who have used the farm, discuss and document their experiences (i.e. what was done well and what needs improvement).

For clients who did not use our farm, discuss and document why and what we can do to improve the process.

WHERE YOU WILL BE LOCATED:

• At Meyer's Tails Up Farm on 18 beautiful acres in Belvidere, Illinois. It's roughly 3 miles east of CherryVale Mall with easy access to I-90!
• You’ll report to our Office and Hospitality Leader

WHAT ARE THE PERKS OF A MEYER TEAM MEMBER?

• Simple IRA Plan: After you have earned $5000 as a part-time or full-time staffer, we'll match up to 3%
• Flex Plan: Up to $2750 for medical/vision/dental use tax free!
• A True 40-Hour Workweek: We work really hard for those 40 hours, but we want you to go home and invest in things outside of work at the end of the day.
• Professional Development: Working with amazing people in a culture where we recognize each other’s wins and celebrate often with lunches, fun activities and unexpected surprises.
• Company Events: We throw crazy company-wide events such as Battle of the Sides and one legendary Christmas Party!