Customer Service Field Specialist (Medical Equipment) -- Surprise, AZ

Arjo; Surprise (AZ); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Top Pay

Home daily

Stable career

Meaningful work

Benefits package

PTO and holidays

Career growth

Job summary

Arjo in Surprise, AZ is seeking a Customer Service Field Specialist to deliver and pick up medical equipment across the west-Phoenix area, and to provide equipment orientation to clinical staff, building strong relationships through professional service.

You will operate a 20-foot box truck on local routes, with a full-time schedule and no long-haul travel. The role emphasizes safety, quality, and customer care in hospital settings, with opportunities for training and advancement.

Qualifications

• 2+ years of customer service, delivery, or field service experience
• Strong communication skills and a customer-first mindset
• Must have a clean driving record
• Ability to operate a 20-foot box truck
• Ability to lift up to 30 lbs and push/pull up to 75 lbs
• Comfortable working in a warehouse and outdoor Phoenix environment
• Schedule based on customer demand; may include some nights and weekends
• Ability to travel, including: one week of training in San Antonio, TX; additional travel opportunities to support service centers nationwide; travel by commercial air for business needs

Responsibilities

• Deliver and pick up medical equipment at hospitals and healthcare facilities across the west-Phoenix Metro area
• Provide basic equipment orientation and support to clinical staff
• Build strong relationships through professional, responsive customer service
• Ensure accurate delivery, pickup, and service documentation
• Identify and resolve customer concerns quickly and professionally
• Load, unload, clean, inspect, and disinfect equipment to Arjo safety and quality standards
• Operate a 20-foot box truck safely and professionally
• Maintain a clean, organized vehicle and professional appearance

Job description

Make a Difference—Every Day

Looking for more than just a driving job?

At Arjo, you’ll play a meaningful role in healthcare—helping hospitals and care teams provide safe, high-quality patient care. As a Customer Service Field Specialist, you’ll combine hands‑on work, customer interaction, and problem‑solving to support the people who care for others.

This is not a typical delivery role —you’ll build relationships, support clinical staff, and make a real impact every day.

Why This Job Stands Out

• Top Pay: $22-23.50/hour + overtime + incentives
• Home Daily: Local routes – no long-haul driving
• Stable Career: Growing healthcare industry
• Meaningful Work: Support hospitals and patient care
• Strong Benefits: Medical, dental, vision, and 401(k) with company match
• Paid Time Off: PTO (accrued, up to 15 days annually) + 8 holidays + up to 4 floating holidays + paid birthday day
• Career Growth: Paid training and advancement opportunities

What You’ll Do

• Deliver and pick up medical equipment at hospitals and healthcare facilities across the west-Phoenix Metro area
• Provide basic equipment orientation and support to clinical staff
• Build strong relationships through professional, responsive customer service
• Ensure accurate delivery, pickup, and service documentation
• Identify and resolve customer concerns quickly and professionally
• Load, unload, clean, inspect, and disinfect equipment to Arjo safety and quality standards
• Operate a 20-foot box truck safely and professionally
• Maintain a clean, organized vehicle and professional appearance

A Day in the Life

You’ll start your day at our Surprise service center, load your route, and travel locally to healthcare facilities. Throughout the day, you’ll interact with nurses and hospital teams, deliver and set up equipment, answer questions, and ensure everything meets their needs.

No long-haul routes. No overnight travel. Home every day.

Full-time schedule: Tu-Sat / 3pm-11:30pm

What We’re Looking For

• 2+ years of customer service, delivery, or field service experience
• Strong communication skills and a customer-first mindset
• Must have a clean driving record
• Ability to operate a 20-foot box truck
• Ability to lift up to 30 lbs and push/pull up to 75 lbs
• Comfortable working in a warehouse and outdoor Phoenix environment
• Schedule based on customer demand; may include some nights and weekends
• Ability to travel , including:
  • One week of training in San Antonio, TX
  • Additional travel opportunities to support service centers nationwide
  • Travel by commercial air for business needs

Why Arjo vs. Other Companies?

• Primarily hospital-based work (not in-home care)
• Local routes—home every day
• Higher pay than many similar roles in the Phoenix area
• Strong focus on customer relationships, not just deliveries

About Arjo

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection, diagnostics, and the prevention of pressure injuries and venous thromboembolism. With over 6500 people worldwide and 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes for people facing mobility challenges. For more information about Arjo visit www.arjo.com