Customer Service & Field Equipment Specialist

U-Haul International, Inc.; Mesa (AZ); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Advancement opportunities

Mindset app reimbursement

Health insurance

Paid holidays

Life insurance

401(k) Savings Plan

ESOP

Product discounts

Identity protection

EAP

SmartDollar Program

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative in Mesa, AZ to assist customers with products and services, manage rentals via U-Scan, and help with loading and inspecting equipment. The role includes safety steps and on-the-job training.

The position requires a valid driver’s license and a high school diploma, with opportunities for certification in propane filling and forklift operation.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Valid driver’s license

Tools

U-Scan technology

Forklift operation

Job description

U-Haul International, Inc. is seeking a Customer Service Representative in Mesa, AZ to assist customers with products and services, manage rentals via U-Scan, and help with loading and inspecting equipment. The role includes safety steps and on-the-job training.

The position requires a valid driver’s license and a high school diploma, with opportunities for certification in propane filling and forklift operation.