Customer Service Exit Booth Agent (Pittsburgh Airport)

GEDANKENBURG GmbH & Co. KG; Pittsburgh (Allegheny County); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Healthcare coverage

Life insurance

401k plan

Paid time off

Employee rentals

Uniform with weekly dry cleaning

Job summary

SIXT in Pittsburgh is seeking a customer service-oriented team member to drive stellar rental experiences. You will greet customers, verify documents, help choose vehicles, and manage the rental process with accuracy and a friendly attitude.

You will promote extras like prepaid fuel and toll passes, finalize agreements, and inspect returned vehicles while keeping your workspace organized and compliant with standards.

Qualifications

• High school diploma or GED and at least 1 year of customer service experience.
• Must be 18 years or older, a valid driver’s license with a clean driving record, and authorized to work in the United States without sponsorship.
• Basic computer navigation and familiarity with Microsoft Office.

Responsibilities

• Verify customer documents and driver’s licenses; request additional documents as needed.
• Assist customers in selecting the right vehicle and handle exchanges to meet business needs.
• Promote add-ons such as prepaid fuel and toll passes while addressing questions.
• Finalize rental agreements by confirming documents, explaining charges, and providing receipts.
• Inspect returned vehicles for damages, mileage, and fuel levels; maintain a clean workstation.

Skills

Customer service experience

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Ready to elevate your customer service game? At SIXT, you’ll be the star of customer engagement and vehicle management! From greeting customers with a smile to ensuring our fleet runs smoothly, you'll be at the heart of creating top-notch rental experiences. Enjoy flexible hours, endless growth opportunities, and a starting rate of $21.50 per hour.

YOUR ROLE AT SIXT

• You ensure seamless rental experience by verifying customer documents, checking the validity of driver’s licenses, and requesting additional documentation when needed d

• You assist customers in selecting the right vehicle and handle exchanges when necessary to meet business needs

• You offer additional products and services, such as prepaid fuel and toll passes, while addressing any questions or concerns

• You finalize rental agreements by confirming documents, adjusting as needed, explaining charges, and providing accurate receipts

• You inspect returned vehicles for damages, mileage, and fuel levels, ensure personal belongings are removed, and maintain a clean workstation in line with corporate standards to support efficient operation

YOUR SKILLS MATTER

• Education & Experience You have a high school diploma or GED and at least 1 year of customer service experience

• Licenses & Authorization You are at least 18 years old, hold a valid driver’s license with a clean driving record, and are authorized to work in the United States without requiring sponsorship

• Computer Skills You possess basic computer navigation skills and are familiar with Microsoft Office applications

• Work Hours & Travel You can work 40 hours per week, including day or evening shifts, and are open to travel (5-10%), some of which may be by airplane

• Uniform & Language You are willing to wear a company uniform and speaking other languages is a plus

WHAT WE OFFER

• Comprehensive Benefits Package Enjoy healthcare coverage (medical, dental, vision), life insurance, critical illness, hospital indemnity, and pet insurance, along with a 401k plan to secure your future

• Paid Time Off & Holidays Benefit from PTO, sick leave, and receive time and a half for working on public holidays

• Employee Assistance Program Access support whenever needed through our Employee Assistance Program

• Exclusive Employee Rentals Benefit from employee-only rental rates, with family rental options and exclusive discounts for employees

• Uniform & Perks Receive a uniform with weekly dry cleaning, always ensuring a professional appearance