Customer Service - Exit Booth Agent - JFK Airport

National Car Rental; New York (NY); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental at JFK Airport seeks an Exit Booth Agent to deliver friendly, efficient service throughout the rental car process. The role offers an hourly pay of $19.47 plus a health care supplement up to $5.55 per hour, totaling up to $25.02 per hour, with potential bonuses. Location: JFK, NY 11430.

Scheduling includes a Friday-Tuesday shift pattern. You will handle document prep, VIN verification, Emerald Aisle options, and customer assistance at the exit booth, ensuring accuracy and

Qualifications

• Must be at least 18 years old.
• Authorized to work in the United States and not require work sponsorship.
• High School Diploma or GED required.
• Minimum 1 year of experience handling customer service functions.
• Basic PC skills and Microsoft Office familiarity; Odyssey experience a plus.
• Must live within a 1 hour commute to the location within 30 days of start date.
• Must be able to read, write, and speak English.
• Valid, unrestricted U.S. driver’s license.

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Offer refueling option to Emerald Aisle members and assist customers at the exit booth.
• Keep the exit booth and surrounding area neat and orderly.
• Ensure booth is stocked with supplies to meet customer needs.
• Provide undivided attention to customers and greet and thank them during transactions.
• Assist customers with directions and local information and resolve service issues.
• Perform other related duties to meet service level needs.

Skills

Customer service

English proficiency

Driver's license

Education

High School Diploma or GED

Tools

Microsoft Office

Odyssey

Job description

Overview

Enterprise Mobility operates the Enterprise Rent-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company. The National/Alamo brand of Enterprise Mobility has an exciting opportunity for an Exit Booth Agent. The Exit Booth Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. This position offers a base pay of $19.47 / hour, with an additional health care supplement of up to $5.55 per hour, bringing the total potential hourly rate to $25.02. Additional bonuses may also be available. The health care supplement amount may be adjusted after the first 90 days based on the benefits selected by the employee. This position is located at J F Kennedy International Airport (JFK), NY 11430.

We Offer

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

Schedule

• Friday- Tuesday: 4:45am - 1:15pm

Responsibilities

• Prepare all rental documents accurately and completely
• Verify car information and VIN number for security and car control
• Provide additional service to Emerald Aisle members by offering our refueling option
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers
• Provide all customers with undivided attention while assisting them at the exit booth
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer

Equal Opportunity Employer/Disability/Veterans

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years old
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• High School Diploma or G.E.D. required
• Must have a minimum of 1 year of experience handling customer service functions
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required; familiarity with Odyssey a plus
• Must be living within a reasonable commute of no more than 1 hour to the location(s) you are applying to within 30 days of anticipated start date.
• Must be able to read, write, and speak English
• The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted U.S. driver's license.