Customer Service - Exit Booth Agent - Austin Bergstrom Airport

Enterprise Mobility; Austin (TX); On-site; Full time

Job summary

A leading company at Austin International Airport seeks a full-time Customer Service Exit Booth Agent. The role offers a consistent schedule and a competitive salary, providing essential customer service duties and support for rental car operations. Successful candidates will demonstrate strong interpersonal skills and the ability to handle customer inquiries effectively, while also enjoying additional employee benefits.

Benefits

Paid time off

Employee discount

Retirement savings plan (401k with matching)

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Qualifications

• Customer service or sales experience (3-6 months) in retail or administrative support required.
• Must have a valid driver's license with minimal violations.
• Must be at least 18 years old and authorized to work in the United States.

Responsibilities

• Prepare all rental documents accurately.
• Provide exceptional customer service and assist with directions.
• Verify car information and maintain booth supplies.

Skills

Customer Service

Education

High School Diploma or G.E.D.

Job description

Customer Service - Exit Booth Agent - Austin Bergstrom Airport

Customer Service - Exit Booth Agent - Austin Bergstrom Airport

6 days ago Be among the first 25 applicants

Overview

Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time

Customer Service Exit Booth Agent.

This position has a starting pay of

Overview

Enterprise Mobility at the Austin International Airport has an exciting opportunity for a full time Customer Service Exit Booth Agent.

This position has a starting pay of $18 / hr ($15 / hour with a guaranteed nights & weekend shift bonus of $400 per month pending attendance) and is located at the Austin International Airport facility on 3819 Presidential Blvd., Austin, TX 78719.

We Offer

• Consistent 40 hour per week schedule
• Paid time off
• Employee discount
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development
• NO Airport Clearence required
  
  

Available Schedule (A)

• Friday 11:00am - 7:00pm
• Saturday 11:00am - 7:00pm
• Sunday 11:00am - 7:00pm
• Monday 11:00am - 7:00pm
• Tuesday 11:00am - 7:00pm
• Wednesday OFF
• Thursday OFF
  
  

Available Schedule (B)

• Thursday 5:00pm - 1:30am
• Friday 5:00pm - 1:30am
• Saturday 5:00pm - 1:30am
• Sunday 5:00pm - 1:30am
• Monday 5:00pm - 1:30am
• Tuesday OFF
• Wednesday OFF
  
  

Responsibilities

• Prepare all rental documents accurately and completely.
• Verify car information and VIN number for security and car control.
• Provide additional service to Emerald Aisle members by offering our refueling option.
• Maintain the appearance of the Exit Booth and surrounding areas to present a neat and orderly image.
• Ensure that "Booth" is stocked with appropriate supplies to meet the needs of our customers.
• Provide all customers with undivided attention while assisting them at the exit booth.
• Make eye contact and greet all customers; thank customer at the conclusion of all transactions.
• Assist customers with directions, maps, local area information, and appropriate service information; effectively and efficiently resolve all customer service issues as necessary.
• Perform other customer service related duties, in addition to those listed, to ensure our service levels meets the needs of the customer.
  
  

Equal Opportunity Employer/Disability/Veterans

Qualifications

• Must be at least 18 years of age
• High School Diploma or G.E.D. required
• Must have a current and valid driver's license with no more than 2 moving violations and/or at fault accidents on driving record within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (i.e. DUI, DWI)
• Must have a minimum of 3-6 months of customer service or sales experience in retail, guest services, or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must be available to work at least 1 of the schedules listed in the job description

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Travel Arrangements

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