Courtyard Austin Airport - Front Desk Agent

Aimbridge Hospitality; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company seeks a Front Desk Agent for the Courtyard Austin Airport. This entry-level position requires exceptional customer service and communication skills to enhance guest experience. Candidates should have a high school diploma, and familiarity with hotel management software is a plus. Full-time opportunities offer a competitive benefits package and a starting pay range of $16.00/hr.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

401k Retirement Plan

Employee Assistance Program

Now offering Daily Pay!

Qualifications

• High school diploma or equivalent required; experience in hotel preferred.
• Familiarity with hotel management software and Microsoft Office suite.
• Strong verbal and written communication skills are essential.

Responsibilities

• Provide outstanding customer service to guests with a friendly demeanor.
• Effectively address guest inquiries and issues promptly.
• Manage tasks including reservations, check-ins, and check-outs.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

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Aimbridge Hospitality provided pay range

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$16.00/hr - $16.00/hr

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

We offer true Texan hospitality and hassle-free travel at the refreshed Courtyard Austin Airport hotel located just 2 miles from Austin Bergstrom Airport and 5 miles from downtown. Top-rated among Austin airport hotels for our free airport shuttle and modern guest rooms with plush furnishings, soundproof windows and black-out curtains. Our onsite Bistro offers healthy breakfast options and everyone's favorite Starbucks drinks. Our lobby bar serves cocktails, local craft beers and wine (5pm-11pm Mon-Fri). Guests will appreciate our close proximity to downtown Austin, the convention center and attractions including Zilker Park, Circuit of the Americas and 6th Street entertainment district. Every room is equipped with free WiFi, flat-screen TVs and plush Marriott bedding.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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