Enable job alerts via email!

Customer Service Executive

Avnet

United States

Remote

USD 50,000 - 70,000

Full time

Yesterday
Be an early applicant

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

A leading technology company is seeking a candidate to manage customer inquiries, expedite orders, and maintain excellent relations with clients. The ideal candidate will have extensive experience in customer service and process improvement skills, working independently with minimal supervision. This role offers the chance to make significant contributions to customer satisfaction and departmental success.

Qualifications

  • Minimum of five years of related experience.
  • High school diploma or equivalent is required.
  • Skills in communication and problem solving necessary.

Responsibilities

  • Respond to customer inquiries and expedite critical orders.
  • Identify opportunities to improve processes and procedures.
  • Ensure good customer relations and resolve complaints.

Skills

Communication
Problem Solving
Multi-tasking

Education

High School Diploma or equivalent

Job description


Job Summary:

Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.


Principal Responsibilities:

  • May provide quote preparation, order tracking, backlog processing, invoicing, returns, discrepancy resolution, customer credit problems and/or other such support to sales team members and/or external customers (including order expediting, stock queries, reporting and stock rotation).
  • May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
  • Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
  • Maintains and updates electronic and/or hard copy records as required.
  • Other duties as assigned.


Job Level Specifications:

  • Extensive knowledge of the organization, job, practices and procedures, enabling a high level of contribution.
  • Completes complex assignments requiring significant judgment, initiative and problem solving skills.
  • Work is performed under minimal guidance and assigned in the form of desired expectations. Independent judgment is used to determine best approach and creativity is expected to achieve maximum results and handle new situations.
  • Collaboration with internal or external contacts. May participate on teams for special assignments. Responds to requests from senior management, internal and/or external contacts.
  • Actions may have significant impact to department as well as others. Errors may be difficult to detect and remedy and potentially result in loss of customer business, materials, money and/or time.


Work Experience:

  • Typically requires a minimum of five years of related experience.


Education and Certification(s):

  • High School Diploma or equivalent


Distinguishing Characteristics:

  • Must have computer, email, phone, communication and problem solving skills.
  • Must be able to multi-task and work in a fast paced environment.
  • May require fluency in more than one language.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Customer Service Executive

Handelnine Global Llp

Remote

USD 60,000 - 90,000

11 days ago

CUSTOMER SERVICE EXECUTIVE - ENGLISH AND SPANISH SPEAKING

Buskeros

Pennsylvania

Remote

USD 60,000 - 80,000

30+ days ago

Customer Service Executive

Teleperformance (TP)

Remote

USD 60,000 - 80,000

30+ days ago

Customer Service Executive

TBEA

Remote

USD 60,000 - 80,000

30+ days ago

Customer Service Representative II / Executive Assistant - New

Christian Science

Boston

Hybrid

USD 45,000 - 65,000

Yesterday
Be an early applicant