Customer Service Executive

Teleperformance (TP); United States; Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support Representative to join their team. In this role, you will provide round-the-clock support to customers through various channels, ensuring their queries are resolved with efficiency and care. Your strong communication and troubleshooting skills will be vital as you navigate customer issues, making a positive impact on their experience. This position requires flexibility with rotational shifts, including nights, allowing you to adapt to the needs of the business. If you are passionate about customer service and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Excellent communication and troubleshooting skills are essential for this role.
• Flexibility with rotational shifts, including nights, is required.

Responsibilities

• Provide 24/7 customer support via phone, email, or chat.
• Resolve customer queries efficiently and effectively.

Skills

Communication Skills

Troubleshooting Skills

Customer Service

Tools

Windows 10

USB Headset

Webcam

Broadband Connection

Job description

As a Customer Support Representative, you'll provide 24/7 support to customers via phone, email, or chat. You'll need to be flexible with rotational shifts, including night shifts, and have excellent communication skills to resolve customer queries. Strong troubleshooting skills are essential to identify and resolve customer issues efficiently.

Candidate should have the provided System Configurations:

1. Windows 10 or more
2. Processor - i5 / Ryzen 5
3. Broadband connection with a minimum speed of 100 MBPS
4. USB headset
5. If using a desktop, a WEBCAM is required along with the above configurations.

For more details, please contact:

HR Bishal - 8789141640

or send your resume to [e-mail]